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Customer Service Team Lead

1 month ago

Saskatoon, Saskatchewan, Canada LILY'S LOUNGE SPA Full time

LILY'S LOUNGE SPA is seeking a highly skilled Customer Service Supervisor to join our team. As a key member of our customer service team, you will be responsible for ensuring that our customers receive exceptional service and support.

Key Responsibilities:
  • Assign sales workers to duties and ensure that they are equipped to provide excellent customer service.
  • Hire and train new staff members to ensure that they have the skills and knowledge needed to succeed in their roles.
  • Authorize payments and manage our cash flow to ensure that our business runs smoothly.
  • Order merchandise and manage our inventory to ensure that we have the products our customers need.
  • Establish work schedules and ensure that our staff are working efficiently and effectively.
  • Prepare reports on sales volumes, merchandising, and personnel matters to help us make informed business decisions.
  • Resolve customer complaints and provide excellent customer service to ensure that our customers are satisfied with their experience.
  • Organize and maintain inventory to ensure that our products are well-stocked and easily accessible to our customers.
  • Supervise and co-ordinate the activities of our staff to ensure that they are working together effectively.
  • Manage cash and ensure that our business is financially stable.
  • Conduct performance reviews to ensure that our staff are meeting their performance goals.

We are looking for a highly skilled and experienced Customer Service Supervisor who is passionate about providing exceptional customer service and who is able to work effectively in a fast-paced environment. If you are a motivated and organized individual who is able to work well under pressure, we would love to hear from you.