Customer Service Team Lead
2 weeks ago
Job Title: Customer Service Team Lead
We are seeking a highly motivated and experienced Customer Service Team Lead to join our team at Apex Trampoline Park. As a key member of our customer service team, you will be responsible for leading our customer-facing staff in providing exceptional customer service and ensuring that every guest has an enjoyable experience.
Responsibilities:
- Lead and manage the customer service team to ensure excellent customer service is delivered at all times
- Train and develop staff to improve their skills and knowledge
- Address customer complaints and concerns in a professional and courteous manner
- Analyze customer feedback and make recommendations for improvement
- Maintain accurate records and statistics related to customer interactions
Requirements:
- 1-2 years of experience in customer service or a related field
- Strong leadership and communication skills
- Ability to analyze data and make recommendations for improvement
- Excellent problem-solving and conflict resolution skills
- High school diploma or equivalent required
What We Offer:
- A competitive salary of $45,000 - $60,000 per year
- A comprehensive benefits package including medical, dental, and vision insurance
- Opportunities for career advancement and professional growth
- A dynamic and supportive work environment
About Us:
Apex Trampoline Park is a fun and energetic workplace that values our customers and employees. We are committed to providing exceptional customer service and creating a positive and inclusive work environment. If you are a motivated and enthusiastic individual who is passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity
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