Technical Service Director

2 weeks ago


Mississauga, Ontario, Canada FANUC America Corp. Full time
Job Overview

We are seeking a Technical Service Director to lead our After Market services group at FANUC America Corp. The successful candidate will provide leadership and management for the day-to-day activities of the team, ensuring smooth operation of the service groups, call center, customer after-hours support, quoting of technical services, spare part administration, and sales support.

About Us

FANUC America Corp. is a leading provider of industry-leading robotics, CNC, and motion control systems. Our innovative technologies and proven expertise help manufacturers in North America to be more efficient, reliable, and profitable.

Responsibilities
  • Lead the development and implementation of continuous improvement plans for all after-market departments and new Customer Service Product developments.
  • Manage activities to ensure corporate objectives are met, including financial and sales targets.
  • Develop and implement strategic and operational programs to increase growth, efficiency, and effectiveness of the office.
  • Develop employee bench strength and training.
  • Manage Human Resources targets for the department, including performance evaluations, training, and staff development.
  • Identify and implement business process improvements.
  • Provide regular reporting of department performance.
Requirements
  • Bachelor's degree in Engineering or related field, or equivalent relevant experience.
  • Demonstrated ability to plan, organize, and execute multiple projects concurrently.
  • Experience with FANUC robots, controllers, and peripheral equipment on multiple control platforms.
Benefits
  • Life Insurance
  • Short-Term & Long-Term Disability Plans
  • Tuition Reimbursement
  • Employee Assistance Program
  • Generous Holiday & Vacation Program

Note: Sponsorship is not provided for this position.



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