Air Conditioning Technical Services Director
2 weeks ago
We are looking for a Technical Services Manager to provide leadership and management for our day-to-day activities in the FANUC America Corp. After Market services group. This role will be responsible for the smooth operation of the service groups, call center, and customer after-hours on-call support.
The Technical Services Manager will be responsible for quoting technical services, including robot reconfiguration, spare part administration, and sales support. They will work closely with FANUC America counterparts and direct customer interfaces to grow the business.
Key Responsibilities:
- Initiate and maintain continuous improvement plans for all after-market departments and new Customer Service Product developments.
- Manage all activities to ensure corporate objectives are met, including financial and sales objectives.
- Develop and implement strategic and operational programs to increase growth, efficiency, and effectiveness.
- Develop and embrace employee bench strength and training.
- Manage Human Resources targets for the department.
- Identify and implement business process improvements.
- Regularly report department performance.
- Work with various departments to provide technical solutions to resolve issues.
Requirements:
- Bachelor's degree in Engineering or related field or equivalent relevant experience.
- Demonstrated ability to plan, organize, and execute multiple projects concurrently.
- Experience with FANUC robots, controllers, and peripheral equipment on multiple control platforms.
Benefits:
- Life Insurance
- Short-Term & Long-Term Disability Plans
- Tuition Reimbursement
- Employee Assistance Program
- Generous Holiday & Vacation Program
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