Quality Control/Field Service Inspector

5 days ago

Orillia, Ontario, Canada 311 FLSmidth Ltd. Full time
About the Role

The Quality Control/Field Service Inspector position is a key role within 311 FLSmidth Ltd., responsible for ensuring the quality of our products and services in the underground mining industry.

Key Responsibilities
  • Provide technical advisory services to external customers on post-sales activities, including project advisory for installations on customer sites.
  • Conduct quality control inspections of materials and equipment in-house, at suppliers, and at customers' sites.
  • Inspect parts and equipment, and implement corrective and preventive actions.
  • Troubleshoot and suggest repair solutions.
  • Advise on equipment repairs, upgrades, operation, and maintenance.
  • Provide detailed feedback to the Engineering Department on future product design improvements.
  • Liaise with the Customer Service Department as required.
  • Document successes and difficulties in the operation of FLS's systems and equipment, and provide records for future analysis.
  • Prepare progress and status reports.
  • Perform technical training and provide technical assistance to customers.
  • Conduct presales and after-sales equipment inspections to specifications, drawings, and purchase order requirements.
  • Receive and inspect materials and equipment at suppliers' sites.
  • Provide feedback to the Engineering Department when errors are found during manufacturing.
  • Attend project management meetings as required.
  • Expedite all types of contracts at suppliers.
  • Develop ongoing business relationships with customers to secure future business.
  • Promote a culture of personal and team safety, including others who may be affected by the company's operational activities.
Requirements
  • Ability to work independently with general supervision.
  • Excellent understanding of welding, machining, assembling, and painting processes, and the ability to read, understand, and interpret engineering drawings, including GD&T, specifications, and standards.
  • Sound working knowledge of visual weld defect identification and inspection methods, and good understanding of NDT techniques (LPI/MPI/UT).
  • A technologist diploma in Welding, Materials, or Mechanical Engineering Technology, and seven to ten years of QA/QC experience in heavy industry.
  • Proficiency in using computers to prepare inspection reports, NCR/CAR reports, and job status.
  • Ability to plan and perform inspections in line with QMS requirements, and ensure FLS's compliance to ISO 9001/14001/45001 and procedural requirements.
  • Good understanding of quality concepts used for low-volume/engineered-to-order manufacturing environments.
  • Ability to work overtime as required.
  • Excellent communication skills, both written and oral, to interact with internal and external customers.
  • Ability to travel regularly to customer sites and/or work in the field.
Location and Travel

You will work at and from the Company's office in Orillia, Ontario. Our customer base is located primarily throughout Canada and the USA.

You will be required to travel as required by the Company on a regular basis and therefore, you are required to have and to maintain a valid passport throughout the Term.

The Company will reimburse or pay for expenses for such travel, including accommodation and meal allowances, in accordance with the Company's travel and expense policies and procedures, as amended from time to time by the Company in its sole discretion.

If you are required to obtain a visa and/or work permit from a foreign country to properly perform your duties for the Company, the Company will reimburse you for the application fees and any other reasonable and pre-approved associated expenses.

To the extent that the Company assists you with obtaining any visa and/or work permit, it will not be liable in any way if you are unsuccessful in obtaining or renewing the necessary visa and/or work permit.

The Company may require you to provide it with a copy of the visa and/or work permit at any point during the Term.

This position maintains a high visibility within FLSmidth and requires high-level dealings with FLSmidth customers.

Mechanical knowledge of underground mining equipment, such as mine hoists, shaft conveyances, rope attachments, sheaves, ore loading stations, and other equipment used in underground mining, is required.

Hours of Work

You will be required to work during the Company's usual hours of operation or as agreed to by your manager.

Standard hours of work are 40 hours per week, 8:00 AM – 5:00 PM.

As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion.

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