Technical Subject Matter Expert

6 days ago

Montreal, Quebec, Canada Canadian National Railway Company Full time

Job Summary

The Technical Subject Matter Expert will play a critical role in ensuring the successful delivery of projects within the team. With accountability for assigned teams, the Specialist will ensure that documentation standards are created and maintained, and project timelines, milestones, and stakeholder updates are delivered. This position requires a strong understanding of railway operations, dispatch systems, and technical knowledge to design, implement, and support rail PTC and Train Control Systems.

Main Responsibilities

Operation Support

  • Day-to-day coaching and mentoring of assigned staff.
  • Lead problem investigation and follow-up resolution.
  • Define and implement high availability setup and maintain and improve disaster recovery procedures and scripts.
  • Ensure compliance with and oversee development and execution of C&I testing strategies, test plans, and test procedures to validate that the system correctly implements the specifications.
  • Ensure compliance with all appropriate CN IT standards (e.g. Security, Architecture, Project Delivery Methodology, SOX, etc.)
  • Automate and optimize support tasks.
  • Ensure that established schedules and budgets are met for specified projects; acts as a technical resource in the area of Solution Management.
  • Interfaces with rail traffic controllers, mechanical, S&C personnel, as well as transportation officers.
  • Deployment and management of software versions for various on-board components for freight operations.

Delivery

  • Participate in the project design phase to establish support structure for solution management.
  • Work with project team to deliver the production solution, including automation solutions.
  • Participate in the T2C process to enforce the support excellence standard.

Practice Evolution

  • Engage with team to define, design and implement suitable automated processes solutions to optimize the day-to-day support activities.
  • Participates in the evaluation and recommendation of new tools and new solution technologies for existing and future business needs.
  • Participate in industry committees (e.g. AAR Standards definition of Locomotive Architecture).

Requirements

Education/Certification/Designation

  • Bachelor in Computer science or College degree with equivalent field experience.

Skills/Knowledge

  • ITIL certification (ITIL Foundations 2011).
  • Detail oriented.
  • Results oriented.
  • Able to communicate with all levels of the company.
  • Excellent knowledge in Service Manager and UCMDB.
  • Excellent knowledge of Microsoft SharePoint administration.

Specific skills per speciality

  • Computer Aided Dispatch (CAD)
  • Good understanding in train operations and signal communication.
  • Good understanding of Positive Train Control (PTC) architecture.
  • Systems including CTC, ABS and Track Authority. Detail oriented.
  • Experience with safety critical system support.
  • Back Office Server (BOS)
  • Background must also include design of PTC back office servers, centralized Train Control and mobile device manager.
  • Experience in supporting Train Control Messaging.
  • Good understanding in train operations and signal communication.
  • Good understanding of Positive Train Control (PTC) architecture.
  • Understanding and knowledge of cellular and private data radio administration.
  • Good understanding of the full range of on-board productions and communication systems used in freight rail operations including but not limited to GPS, Recording System (LDARS), GEER and other event recorders.
  • Positive Train Control (PTC)
  • Excellent knowledge of end-to-end monitoring.
  • Excellent knowledge in PTC Messaging (ICD messaging).
  • Tooling and Monitoring
  • Experience in the installation, administration, customization, and troubleshooting of one or more of the following monitoring technologies: HP OMI and Dynatrace.
  • Excellent knowledge of end-to-end monitoring.
  • SQL diagnostics, queries and reports.

Experience

  • Minimum of 5 years experience within a Level 3 Technical Support environment.
  • Any experience must include designing IP networks for a rail system; software design for train control systems.

Assets (if applicable)

  • Prior experience with railway operations, dispatch systems, mechanical and/or signalling systems.
  • Knowledge of USOR or GCOR operating rules on railways.
  • Knowledge of AREMA Recommended Practices for Communications and Signals and FRA Rules and Regulations Governing Railroad Signal and train control systems.
  • Experience in system documentation and application of structured systems engineering processes.
  • Experience with successful project implementation.

Working Conditions

  • Working with mission critical, safety systems.
  • Significant time spent working on computers and reviewing technical documents.
  • Pressure to meet changing project schedules, priorities and deadlines.
  • Intermittent periods of heavy overtime.
  • Required to be on call during system commissioning activities.
  • May be required to respond to emergency situations.
  • 24x7 support on-call rotation. Work shifts may vary and will include weekdays, weekends and company holidays.
  • Work is primarily in an office environment.

This position is posted as a grade 9. For internal candidates, note that the grade level of the position may adjust based on the employee's experience.

About CN

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada's Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.

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