Regional Service Delivery Manager
3 weeks ago
The Regional Service Delivery Manager is responsible for overseeing screening operations at various checkpoints, ensuring operational KPIs are achieved, and identifying areas for improvement. This leadership role involves fostering a positive workplace culture and leading a team of Screening Officers.
Key Responsibilities:
- Take ownership of screening checkpoint operations and compliance
- Build strong customer relationships with aviation security stakeholders
- Achieve daily KPIs and ensure compliance with Standard Operating Procedures (SOPs)
- Lead and mentor Screening Officers, promoting a motivated workforce
Qualifications:
- Bachelor's degree in Business Administration, Management, Finance, Criminal Justice, or related field; OR a minimum of two (2) years of post-secondary education combined with a year of supervisory/managerial experience in a customer service, operational, or unionized environment
- Ability to acquire Transportation Security Clearance (TSC) and eligibility for Federal Security Clearance
- Minimum of three (3) years of work-related experience in a protective service leadership role, preferably in the aviation security industry in a unionized environment
- Knowledge of relevant security and employment legislation
- Strong operational focus, ability to work under pressure, and provide creative solutions
- Experience in managing personnel in a unionized environment
- Proficiency in using office software such as Word, Excel, and PowerPoint
- Willingness to work irregular hours, shift work, and attend incidents after hours
- Strong communication, leadership, client service, and persuasive skills
- Fluency in French is an asset
Salary: $75,000 - $80,000
Work Hours: 24/7 positions, candidates with open availability to work morning, afternoon, and overnight shifts are preferred.
Paladin Airport Security Services Ltd. has been awarded the Airport Screening Services contract for both CATSA's Pacific Region and Prairies Region, commencing April 1, 2024.
The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE
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