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Practice Coach III

4 weeks ago

Prince Albert, Saskatchewan, Canada FYidoctors Full time

At FYidoctors, we're seeking a highly skilled Practice Coach to join our team in Prince Albert. As a key member of our team, you'll play a critical role in coaching staff on processes, programs, and products, while driving business growth and excellence.

Key Responsibilities:

  • Foster collaboration and teamwork among practice staff through trust-building and commitment.
  • Develop and coach staff to deliver world-class customer service and achieve business goals.
  • Set and drive clinic metrics to achieve success and growth.
  • Hire, onboard, and train new staff to meet business requirements.
  • Schedule staff and doctors to meet business needs.
  • Manage business expenditure within budget.
  • Process payments, banking, and inventory management.
  • Lead daily clinic operations and ensure smooth business operations.

Requirements:

  • Minimum two years' experience in customer service-focused retail or coaching/leadership roles.
  • Proven track record of achieving business goals and KPIs.
  • Excellent organization, time management, and communication skills.
  • Ability to adapt to changing priorities and deliver results through successful people management.
  • General PC knowledge, including Microsoft Office.

What We Offer:

A dynamic work environment, opportunities for growth and development, and a chance to make a real impact in the optical industry.