Practice Coach III

4 weeks ago


Prince Albert, Saskatchewan, Canada FYidoctors Full time

Our ideal candidate is a seasoned professional with a proven track record of achieving strategic business goals and driving growth in a customer service-focused retail environment. As a Practice Coach at FYidoctors, you will play a critical role in coaching staff on processes, programs, and products, while also ensuring the delivery of world-class customer service to our patients.

Key Responsibilities:

  • Foster collaboration and teamwork among practice staff through building trust and commitment within your workgroup.
  • Train, develop, and coach staff to FYidoctors processes, programs, and products.
  • Set and drive clinic metrics to achieve success and growth.
  • Hire, onboard, and train new staff.
  • Schedule staff and doctors to meet business requirements.
  • Responsible for keeping business expenditure within budget.
  • Submit, track, and allocate payments received from third-party benefits.
  • Banking deposits and reconciliations.
  • Inventory management.
  • All leadership aspects of daily clinic operations.

Requirements:

  • Minimum two years of experience in a customer service-focused retail environment.
  • Minimum two years of experience in a coaching or leadership role.
  • Proven track record of achieving strategic business goals/KPIs to sustain growth.
  • Experience in an optical environment is an asset.
  • Excellent organization and time management skills.
  • Excellent oral and written communication skills.
  • Ability to adapt and respond quickly to changing priorities via critical thought and problem-solving.
  • A reputation for delivering results through successful people management.
  • General PC knowledge, including Microsoft Office (Word, Excel, PowerPoint, Outlook).

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