Practice Coach III
4 weeks ago
Our ideal candidate is a seasoned professional with a proven track record of achieving strategic business goals and driving growth in a customer service-focused retail environment. As a Practice Coach at FYidoctors, you will play a critical role in coaching staff on processes, programs, and products, while also ensuring the delivery of world-class customer service to our patients.
Key Responsibilities:
- Foster collaboration and teamwork among practice staff through building trust and commitment within your workgroup.
- Train, develop, and coach staff to FYidoctors processes, programs, and products.
- Set and drive clinic metrics to achieve success and growth.
- Hire, onboard, and train new staff.
- Schedule staff and doctors to meet business requirements.
- Responsible for keeping business expenditure within budget.
- Submit, track, and allocate payments received from third-party benefits.
- Banking deposits and reconciliations.
- Inventory management.
- All leadership aspects of daily clinic operations.
Requirements:
- Minimum two years of experience in a customer service-focused retail environment.
- Minimum two years of experience in a coaching or leadership role.
- Proven track record of achieving strategic business goals/KPIs to sustain growth.
- Experience in an optical environment is an asset.
- Excellent organization and time management skills.
- Excellent oral and written communication skills.
- Ability to adapt and respond quickly to changing priorities via critical thought and problem-solving.
- A reputation for delivering results through successful people management.
- General PC knowledge, including Microsoft Office (Word, Excel, PowerPoint, Outlook).
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Practice Coach III
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Practice Coach III
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