Practice Coach III

4 weeks ago


Prince Albert, Saskatchewan, Canada FYidoctors Full time

Our Regional Coach is looking for a skilled Practice Coach to join our Prince Albert clinic. As a key member of our team, you will play a critical role in coaching staff on processes, programs, and products, while driving business growth and success.

The Practice Coach is responsible for fostering collaboration and teamwork among practice staff, training and developing staff to FYidoctors processes, and ensuring delivery of world-class customer service to our patients.

Key Responsibilities:

  • Fostering collaboration and teamwork among practice staff
  • Training and development of staff to FYidoctors processes
  • Ensuring delivery of world-class customer service to our patients
  • Setting and driving clinic metrics to achieve success and growth
  • Hiring, onboarding, and training of new staff
  • Scheduling of staff and doctors to meet business requirements
  • Responsible for keeping business expenditure within budget
  • Submitting, tracking, and allocating payments received from third-party benefits
  • Banking deposits and reconciliations
  • Inventory management
  • All leadership aspects of daily clinic operations

Requirements:

  • Minimum two years experience in a customer service-focused retail environment
  • Minimum two years experience in a coaching or leadership role
  • Proven track record of achieving strategic business goals/KPIs to sustain growth
  • Experience in an optical environment is an asset
  • Excellent organization and time management skills
  • Excellent oral and written communication skills
  • Ability to adapt and respond quickly to changing priorities via critical thought and problem-solving
  • A reputation for delivering results through successful people management
  • General PC knowledge, including Microsoft Office (Word, Excel, PowerPoint, Outlook)


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