Front Office Supervisor

2 days ago

Orillia, Ontario, Canada EightSix Network Full time
Job Title: Front Office Supervisor

At EightSix Network, we are seeking a highly skilled and experienced Front Office Supervisor to join our team. As a Front Office Supervisor, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable experience at our resort.

Key Responsibilities:
  • Supervise and coordinate the work activities of Front Office Agents and Guest Service Attendants
  • Train and develop Front Office Agents and Guest Service Attendants
  • Review daily arrivals and identify potential problems with room activity
  • Provide information and direction to staff to achieve high occupancy rates
  • Review and resolve dispute accounts and Housekeeping discrepancies
  • Prepare a shift briefing in the supervisor's daily log to communicate activities, problems, and special information to the next shift
  • Perform check-in and out procedures
  • Check all Front Office Agent daily paperwork for accuracy and perform float counts at the end of each shift
  • Work on Entertainment and Special Events Groups ensuring accurate billing and room information
  • Take personal responsibility for correcting customer service problems
  • Confirm that department equipment is operational and report any defects
  • Comply with Hotel and Casino policies and procedures
Requirements:
  • Must be committed to results through flexible scheduling, consistent follow-up, and leadership by example
  • Must be highly productive, innovative, energetic, proactive, and maintain a positive attitude
  • Must provide a clean criminal history certificate and driver's abstract on an annual basis
  • Preference will be given to incumbents with proven experience of our internal software
  • Previous supervisory experience is preferred
  • Proven superior customer service and conflict resolution skills
  • Possess excellent communication, organizational, and problem-solving skills
  • Hotel and Hospitality Diploma or relevant post-secondary education or relevant experience in a fully automated hospitality environment preferred
  • French language skills (verbal and written) are an asset
  • Must have attained or have the ability to attain prior to their start date the proof of completion certificate for the online Supervisor Health & Safety Awareness in 5 Steps program offered through the Ontario Ministry of Labor
What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for career advancement and professional growth. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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