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Franchise Account Manager, Merchant Solutions Expert

2 months ago

Toronto, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time
Job Title: Franchise Account Manager, Merchant Solutions

TD Merchant Solutions (TDMS) is a pioneering business within Business Banking, at the forefront of emerging trends in the financial industry, such as e-commerce, payments innovation, and strategic partnerships. TDMS provides reliable, flexible, and easy-to-use e-commerce and Point of Sale (POS) card payment solutions to small business, commercial, and corporate clients. As a fully bank-owned and operated merchant acquirer, TDMS manages all debit and credit card transactions for our merchants from authorization through to clearing and settlement.

Job Summary:

The Account Manager will be accountable for the management and growth of the Franchise portfolio within TD Merchant Solutions. This role will build relationships with key customers within the portfolio, from day-to-day contacts through to C-level executives, with a focus on retention strategies, revenue growth, and acquisition.

Key Responsibilities:
  1. Manage and build relationships with multiple day-to-day contacts and key customers within the portfolio.
  2. Work with TD Business Banking partners for new sales referral opportunities for TD Merchant Solutions (ONE TD).
  3. Support new sales opportunities with existing merchant accounts.
  4. Retain profitable merchant relationships to meet business goals.
  5. Work quickly to address and resolve merchant issues.
  6. Demonstrate TD's commitment to being a client-centric institution where Merchant Experience is a priority.
  7. Excellent analytical and organizational skills with the capacity to work in a fast-paced environment, managing multiple deadlines and priorities.
  8. Show a deep understanding of customer needs; provide advice and present relevant opportunities and payment solutions.
  9. Skillful communication (written and verbal), negotiation, and ability to build and leverage internal partner relationships to drive results.
  10. Become an expert in Payments and the competitive landscape to act as an advisor to clients ensuring they are kept abreast of what is happening in the industry.
Requirements:

4+ years of client-facing experience is required, in a Sales or Customer Service capacity. Some flexibility to work extended hours as needed to support customers, and some travel may be required. Bilingual would be an asset. Knowledge of merchant solutions would be an asset.

Location:

All provinces in Canada (Remote). Occasional Toronto meetings.

About Us:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer-facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking.

We look forward to hearing from you.