Pet Care Store Team Leader

2 days ago

Merritt BC, Canada Pet Valu Full time

**Job Overview:**

We are seeking a highly motivated and experienced leader to join our team as a Store Manager at Pet Valu. As a key member of our store management team, you will play a critical role in delivering exceptional customer service and driving sales growth.

**About the Role:**

The successful candidate will be responsible for leading a team of retail sales associates and managing all aspects of store operations. This includes coaching and developing team members, implementing operational standards, and achieving business results. You will also be expected to maintain a positive and engaging store environment, ensuring that all customers receive an outstanding shopping experience.

**Key Responsibilities:**

- Ensure excellent customer service standards are met by staff, maintaining courteous relationships within the community
- Manage a team of employees, including recruiting, scheduling, training, day-to-day assignment of tasks, supervision, and coaching
- Operational Standards/Procedures ensure that all staff adhere to corporate standards and procedures
- Coordinate order placements, maintain inventory, and ensure store audits and safety audits are completed
- Business Results coordinate efforts of store staff to achieve targeted results
- Perform other duties and tasks as required

**Requirements:**

- Minimum 2 years of customer service and retail store management experience
- Enthusiasm for learning and growth in the pet care industry
- Outgoing and friendly personality with strong customer service skills
- Ability to work as scheduled to meet attendance requirements, which include weekends and evenings
- Reliable means of transportation to and from the store
- Observe and coach employees to provide feedback around sales techniques and providing excellent customer service
- Capacity for understanding inter-team conflicts and escalating when necessary
- Working knowledge of POS system
- Ability to lift 50lbs repetitively

**Benefits:**

- Competitive wages
- Paid benefits
- Management training
- Product knowledge
- Employee discounts
- Pet oriented career-building environment

**Estimated Salary:** $24.00 per hour, depending on location and experience.
In this role, you will have the opportunity to make a real difference in the lives of pets and their owners while advancing your career in the pet care industry.

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