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Travel Operations Manager

2 months ago

Toronto, Ontario, Canada Holiday Seasons Travel Full time
Job Summary

We are seeking a highly organized and detail-oriented Travel Clerk Supervisor to join our team at Holiday Seasons Travel. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our travel agency, ensuring seamless customer experiences, and driving business growth.

Key Responsibilities
  • Leadership and Supervision: Manage a team of 1-2 staff members, providing guidance, training, and support to ensure they meet performance expectations.
  • Operations Management: Establish and maintain efficient work schedules, procedures, and protocols to ensure smooth operations and high-quality customer service.
  • Reporting and Analysis: Prepare and submit regular reports to management, analyzing key performance indicators and providing recommendations for improvement.
  • Client Support: Assist clients with special needs, ensuring their travel requirements are met and exceeded.
  • Staff Development: Hire, train, and develop staff members in job duties, safety procedures, and company policies.
Requirements
  • Education: Other trades certificate or diploma.
  • Experience: 1 year to less than 2 years in a related field.
  • Language: English.
  • Work Setting: Travel agency.
What We Offer
  • Competitive Salary
  • Opportunities for Professional Growth
  • Collaborative and Dynamic Work Environment