Principal Consultant, Fraud

3 weeks ago

Toronto, Ontario, Canada CAPCO Full time

About the Role

We are seeking a highly skilled and experienced Principal Consultant, Fraud to join our team at Capco. As a key member of our financial services team, you will be responsible for driving client relationships, managing project teams, and ensuring client satisfaction.

Responsibilities

  • Be the go-to resource for all Capco employees and clients on fraud-related projects and opportunities
  • Independently drive client relationships across levels, especially key decision makers, by understanding their business goals and objectives
  • Act as a key point of contact for clients and ensure client satisfaction by addressing concerns and ensuring project deliverables are met on time, within scope, and budget
  • Lead project teams with Capco and client members
  • Work closely with clients to define and optimize their fraud prevention roadmaps, influencing decision-making
  • Manage and facilitate the successful execution of timelines and milestones according to project scope and within budget
  • Engage with customers to understand project requirements, manage expectations, provide project updates, and ensure overall customer satisfaction
  • Prepare work schedules and timelines with the customer and the extended team
  • Regularly communicate and maintain a bridge between the customer and Capco to ensure best practice in implementation and onboarding
  • Maintain up-to-date documentation and communicate findings to key stakeholders
  • Regularly communicate project status and circulate project information to the team
  • Ensure customers are fully satisfied with project completion

About You

We are looking for a highly driven and passionate individual with a strong background in fraud prevention and technology project management. You should have:

  • 5+ years of project management or business analysis experience, including a specific focus on fraud projects within the banking environment
  • Good knowledge and/or experience working with fraud technology projects, and a strong understanding of the key offerings in this space
  • Proficient in detecting and analyzing fraudulent activities within the Canadian banking sector, with a strong understanding of industry-specific regulations, compliance standards, and emerging trends in financial crime
  • Skilled in developing and implementing fraud prevention strategies, including the deployment of advanced fraud detection tools, techniques, and technologies to mitigate risks and safeguard customer assets
  • Experienced in conducting thorough investigations into suspected fraudulent transactions, collaborating with internal stakeholders, law enforcement agencies, and regulatory bodies to effectively identify, mitigate, and prevent fraud schemes
  • Experience and capabilities to speak with customer leaders to extract expectations, provide insightful information, and manage expectations
  • Comfortable speaking and presenting to senior stakeholders and clients
  • Ability to think strategically and execute tactically, enabling cross-business teams
  • Ability to work in a fast-paced environment while following best practice and company process
  • Highly driven and passionate about customer satisfaction, product development, and technology
  • Excellent oral, listening, and written communication skills
  • Excellent people and presentation skills

Professional experience is important, but it's paramount you share our belief in disruptive innovation that puts clients ahead in a tough market. From Day One, your key skill will be to perceive new and better ways of doing things to give your clients an unfair advantage.

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