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Customer Service Representative

2 months ago

Sydney, Nova Scotia, Canada Mass Markets Full time
Job Title: Call Center Representative

Job Summary:

We are seeking a highly motivated and customer-focused Call Center Representative to join our team at Mass Markets. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients through inbound and outbound calls, emails, and chats.

Key Responsibilities:

  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Provide product and service information to customers
  • Upsell and cross-sell products and services to customers
  • Meet or exceed sales and customer satisfaction targets
  • Work collaboratively with other teams to resolve customer issues
  • Stay up-to-date with product knowledge and company policies

Requirements:

  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Basic computer skills and knowledge of Microsoft Office
  • Ability to work a variety of shifts, including evenings and weekends

What We Offer:

  • Competitive salary and bonus structure
  • Opportunities for career advancement
  • Comprehensive training program
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

About Mass Markets:

Mass Markets is a leading provider of business process outsourcing services, dedicated to delivering exceptional customer experiences. We are committed to innovation, quality, and customer satisfaction, and we are seeking talented individuals to join our team.