Clinical Operations Director
1 week ago
Job Overview
Dynacare, a leader in healthcare solutions, seeks an experienced Clinical Operations Director to oversee the Core Laboratory Department. This key role will drive operational excellence, quality, and customer satisfaction.
About Dynacare
We are an award-winning Top Employer dedicated to delivering innovative health and wellness solutions. Our commitment to excellence is reflected in our cutting-edge technology, optimized processes, and talented team members.
The Role
This full-time permanent position offers a competitive salary of $91,000 annually, as well as opportunities for growth and professional development. As a Clinical Operations Director, you will be responsible for managing departmental operations, fostering positive employee relations, and promoting a culture of quality and customer service.
Responsibilities
- Develop and maintain a positive work environment, ensuring strong teamwork and compliance with established HR policies and practices.
- Manage departmental requirements, including staffing, training, performance evaluation, coaching, and recognition.
- Communicate effectively with staff, addressing concerns and inquiries in a timely manner.
- Recommend, implement, and monitor departmental procedures, policies, and standards.
- Ensure effective management of Health and Safety programs, ensuring compliance and legislative requirements.
- Lead the development and execution of a one-year business plan, aligning with business goals and objectives.
- Monitor quality control programs, identifying areas for improvement and implementing corrective actions.
Requirements
- Demonstrated understanding of customer satisfaction principles, meeting quality standards, and process evaluation.
- Strong change management skills, motivating and developing people.
- Undergraduate degree or specialization in a healthcare field, or equivalent experience related to the position.
- In-depth knowledge of statistics and management reports, Lean Six Sigma certification an asset.
- Experience in planning, preparing, and devising work schedules, applying project management principles and techniques an asset.
- 6-8 years of previous managerial experience in a clinical environment, demonstrating readiness for a management role.
Benefits
- Join an award-winning Top Employer with meaningful career opportunities.
- Access a comprehensive health and wellness benefits program supporting you and your loved ones.
- Grow and thrive with a dynamic, successful company through internal mobility opportunities.
- Invest in your future through RRSP match benefits and an employee stock purchase program.
- Experience a collaborative, diverse workforce prioritizing dignity and respect for all.
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