Physiotherapy Clinic Operations Coordinator

6 days ago


Kelowna, British Columbia, Canada Lifemark Full time

Care Coordinator Role

The Care Coordinator is a key position within the clinic, responsible for ensuring seamless communication between patients, healthcare providers, and other stakeholders. This role requires strong organizational skills, excellent customer service abilities, and a high level of adaptability.

Responsibilities

  • Coordinate patient intake processes, including data entry, phone calls, and administrative tasks
  • Provide exceptional customer service to patients, staff, and external partners
  • Facilitate scheduling appointments and maintain accurate medical records
  • Collect payments at the time of service
  • Ensure timely submission of claims and billing
  • Coordinate courier services and manage incoming/outgoing emails, mail, and faxes
  • Support the Care Coordinator Manager and Clinic Director with administrative tasks

Requirements

  • High School Diploma or equivalent
  • Excellent customer service and communication skills
  • Strong organizational and prioritization abilities
  • Familiarity with computer software and data entry systems
  • Experience in a Physiotherapy clinic an asset

Lifemark is committed to providing equal opportunities for individuals with disabilities. Accommodations are available on request for candidates participating in the selection process.

Estimated Salary: $55,000 - $65,000 per annum (based on location and experience)



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