Senior Manager, Property Claims Specialist

2 weeks ago

Markham, Ontario, Canada Allstate Insurance Company Full time
Job Title: Senior Manager, Property Claims

At Allstate Insurance Company, we're committed to protecting our customers and their belongings from life's uncertainties. As a Senior Manager, Property Claims, you'll play a critical role in designing, developing, and implementing projects and initiatives that align with our Claims strategic direction and support our strategic goals.

Key Responsibilities:
  1. Strategically collaborate with the Director level to drive business results and improve customer satisfaction.
  2. Provide, maintain, and monitor Manager authority levels to ensure effective decision-making and accountability.
  3. Ensure workload is evenly distributed amongst the Managers to promote a healthy work-life balance.
  4. Lead Manager team huddles to foster open communication and collaboration.
  5. Conduct MOR meeting with Manager Direct Reports to discuss performance, goals, and challenges.
  6. Work with Managers on their Performance Assessment Plans to ensure alignment with company objectives.
  7. Salary planning with Managers for their Direct Reports to ensure fair compensation and recognition.
Operational Responsibilities:
  1. Manage and resolve escalated customer communications, concerns, conflicts, or issues that fall within the authority level between the Manager and Director.
  2. Releasing cheque holds that fall between the Manager and Director authority level to ensure timely payment.
  3. Review analysis of key metrics and operational reports from Finance, Corporate Risk, and Delivery teams to identify areas for improvement.
  4. Review Quality Assurance results and ensure proper feedback and coaching is provided to the Claims Advisors through managers' weekly huddles and one-on-ones.
  5. Collaborate amongst all key stakeholders, including Design department and Delivery Leadership, to define, develop, and implement recommendations for operational, loss cost, and/or expense reduction improvements.
  6. Lead discussions with their Direct Reports and teams to implement change management initiatives while working closely with their Director to ensure consistency in messaging.
  7. Participation at industry committees to stay up-to-date on industry trends and best practices.

Requirements:

  1. 10 or more years of related experience in property claims management.
  2. 5-7 years' experience in people management within Claims, specifically property.
  3. Advanced knowledge of insurance policy, coverage, and regulation, claim processes, policies, procedures, claim systems, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards.
  4. Analytical procedures to reconcile, manipulate, and recognize patterns of data.
  5. Problem-solving and preparation of complex reports for analysis.
  6. Advanced negotiation and/or arbitration skills.
  7. Advanced conflict management and problem resolution skills in managing internal and external customer relationships.
  8. University Degree/College Diploma.
  9. CIP or working towards CIP designation.

Bonus Qualifications:

  1. Multi-provincial claims knowledge and proficiency.
  2. Continuous Improvement and process design experience.
  3. Experience with Xactimate, Symbility, and Guidewire.

Skills: Business Acumen, Business Communications, Coaching, Conflict Management, Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Problem Solving, Results-Oriented.

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