Customer Service Representative
3 weeks ago
About Techo-Bloc
Techo-Bloc is a dynamic and innovative company that values its employees and customers. We are a leading manufacturer of high-quality products, and we are seeking a talented Customer Service Representative to join our team.
Job Summary
We are looking for a highly motivated and customer-focused individual to manage customer order inquiries from our distribution centers. As a Customer Service Representative, you will be responsible for processing customer purchase orders, analyzing customer accounts, and providing excellent customer service.
Key Responsibilities
- Process customer purchase orders received via telephone, email, fax, and online ordering
- Analyze customer orders and accounts to propose optimal solutions
- Manage inventory transactions and logistic requests using various software systems and tools
- Respond to customer inquiries and provide product information
- Follow up with customers on past due orders
- Collaborate with the sales and marketing team to coordinate product pick-up and delivery dates
Requirements
- Strong customer service skills and a passion for service
- Excellent problem-solving skills, a positive attitude, and attention to detail
- Excellent bilingualism (French and English) and proficiency in Microsoft Office Excel and Word
- Ability to multitask, coordinate, prioritize, and follow up within given deadlines
- Self-motivation, initiative, and a quick learning ability
What We Offer
- A dynamic and inclusive work environment
- Competitive performance-based bonuses
- Flexible work arrangements
- Considerable referral bonuses
- Discounts on Techo-Bloc's products
- Healthy snack-filled kitchens
- Techo-Bloc branded swag
- Free parking
- Employee Recognition Events
How to Apply
We thank all applicants for their interest; however, only successful applicants will be contacted.
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