Customer Service Representative

4 weeks ago

Longueuil, Quebec, Canada Techo-Bloc Full time

About Techo-Bloc

Techo-Bloc is a dynamic and innovative company that values its employees and customers. We are a leading manufacturer of high-quality products, and we are seeking a talented Customer Service Representative to join our team.

Job Summary

We are looking for a highly motivated and customer-focused individual to manage customer order inquiries from our distribution centers. As a Customer Service Representative, you will be responsible for processing customer purchase orders, analyzing customer accounts, and providing excellent customer service.

Key Responsibilities

  • Process customer purchase orders received via telephone, email, fax, and online ordering
  • Analyze customer orders and accounts to propose optimal solutions
  • Manage inventory transactions and logistic requests using various software systems and tools
  • Respond to customer inquiries and provide product information
  • Follow up with customers on past due orders
  • Collaborate with the sales and marketing team to coordinate product pick-up and delivery dates

Requirements

  • Strong customer service skills and a passion for service
  • Excellent problem-solving skills, a positive attitude, and attention to detail
  • Excellent bilingualism (French and English) and proficiency in Microsoft Office Excel and Word
  • Ability to multitask, coordinate, prioritize, and follow up within given deadlines
  • Self-motivation, initiative, and a quick learning ability

What We Offer

  • A dynamic and inclusive work environment
  • Competitive performance-based bonuses
  • Flexible work arrangements
  • Considerable referral bonuses
  • Discounts on Techo-Bloc's products
  • Healthy snack-filled kitchens
  • Techo-Bloc branded swag
  • Free parking
  • Employee Recognition Events

How to Apply

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

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