Customer Service Representative

5 days ago

Longueuil, Quebec, Canada Techo-Bloc Full time

About Techo-Bloc

Techo-Bloc is a dynamic and innovative company that values its employees and customers. We are committed to providing exceptional service and support to our clients, and we are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative.

Job Summary

We are looking for a Customer Service Representative to manage customer order inquiries, process customer purchase orders, and provide exceptional customer service. The successful candidate will have excellent communication skills, a positive attitude, and a passion for delivering outstanding results.

Key Responsibilities

  • Process customer purchase orders received via telephone, email, fax, and online ordering
  • Analyze customer orders and accounts to propose optimal solutions to save customers time and money
  • Manage inventory transactions and logistic requests using various software systems and tools
  • Respond to customer inquiries and provide product information and recommendations
  • Follow up with customers on past due orders
  • Collaborate with the sales and marketing team to coordinate product pick-up and delivery dates

Requirements

  • Excellent customer service skills and a passion for delivering outstanding results
  • Excellent problem-solving skills, a positive attitude, and attention to detail
  • Excellent bilingualism (French and English), both spoken and written
  • Ability to multitask, coordinate, prioritize, and follow up within given deadlines
  • Proficiency in Microsoft Office Excel and Word
  • Self-motivation, initiative, and a quick learning ability

What We Offer

  • A dynamic and innovative work environment
  • Competitive compensation and benefits package
  • Opportunities for career growth and development
  • A collaborative and inclusive company culture

How to Apply

If you are a motivated and detail-oriented individual with a passion for delivering outstanding customer service, please submit your application, including your resume and cover letter, to [insert contact information]. We thank all applicants for their interest; however, only successful applicants will be contacted.

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