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Customer Solutions Analyst

2 months ago

Markham, Ontario, Canada Jonas Software - Canada Full time

Customer Solutions Analyst

Jonas Software – Construction Division

We are seeking a highly motivated individual to join our dynamic team as a Customer Solutions Analyst. As a key member of our Software Support Team in the Construction Division, you will have the opportunity to learn and grow with our company while making a real impact on our clients' businesses.

Key Responsibilities:

As a Customer Solutions Analyst, you will be responsible for:

  1. Providing exceptional customer service and support to our clients in the construction industry
  2. Utilizing your problem-solving skills to troubleshoot and resolve client issues in a timely and efficient manner
  3. Collaborating with our team to ensure seamless communication and resolution of client concerns
  4. Staying up-to-date with our software and services to provide expert guidance and support to our clients
  5. Contributing to the development and implementation of process improvements to enhance our customer experience

Requirements:

To be successful in this role, you will need:

  1. Experience in accounting-based applications, preferably in the construction industry
  2. Excellent customer service and communication skills
  3. Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines
  4. Strong problem-solving and analytical skills
  5. Proficiency in Microsoft Office and other software applications

About Us:

Jonas Software is a leading provider of software solutions for the construction industry. We are committed to delivering exceptional customer service and support to our clients, and we are seeking a talented individual to join our team.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.