Front Desk Coordinator

2 weeks ago


Brampton, Ontario, Canada Charger Logistics Inc Full time
Job Description

Charger Logistics Inc. is a leading asset-based carrier with a strong presence across North America. With over two decades of experience in providing top-notch logistics solutions, we have established ourselves as a world-class transport provider.

We are a dynamic and entrepreneurial-minded organization that values individual ideas and strategies. We are currently seeking a highly motivated and experienced Front Desk Coordinator to join our team based out of our Brampton office.

Key Responsibilities:
  • Front Desk Management:
    • Greet and welcome customers and visitors with a professional demeanor.
    • Manage the front desk, answer and direct phone calls, and handle all inquiries promptly and efficiently.
    • Maintain a tidy and organized reception area.
  • Customer Interaction:
    • Assist customers with their inquiries and direct them to the appropriate departments.
    • Schedule appointments for service and sales departments.
    • Provide information on sale services and promotions.
  • Outbound Phone Calls:
    • Make outbound phone calls to follow up with customers, appointment confirmations, and post-service feedback.
    • Handle customer queries and complaints over the phone, ensuring customer satisfaction.
  • Payment Processing:
    • Handle POS transactions accurately, including receiving payments, issuing receipts, and balancing the cash drawer at the end of the day.
    • Assist customers with payment-related inquiries and issues.
  • Administrative Support:
    • Assist with various administrative tasks, such as data entry, filing, and managing correspondence.
    • Support dealership departments with clerical tasks as needed.
  • Coordination and Communication:
    • Liaise with different departments within the dealership to ensure smooth operations.
    • Communicate effectively with team members and management to resolve customer issues promptly.
Requirements:
  • Experience:
    • Previous experience as a receptionist in an asset-based carrier, fleet service, or body shop setting is preferred.
    • Experience with outbound phone calls and customer service is required.
    • Experience with POS systems for payment processing is essential.
  • Skills and Abilities:
    • Excellent verbal and written communication skills.
    • Strong customer service skills with a professional and courteous demeanor.
    • Proficient in using office equipment, including telephones, computers, and POS systems.
    • Ability to multitask and manage time effectively in a fast-paced environment.
    • Attention to detail and strong organizational skills.
Benefits:
  • Competitive Salary
  • Life insurance
  • Healthcare Benefit Package
  • Career Growth


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