Front Desk Coordinator
2 weeks ago
Charger Logistics Inc. is a leading asset-based carrier with a strong presence across North America. With over two decades of experience in providing top-notch logistics solutions, we have established ourselves as a world-class transport provider.
We are a dynamic and entrepreneurial-minded organization that values individual ideas and strategies. We are currently seeking a highly motivated and experienced Front Desk Coordinator to join our team based out of our Brampton office.
Key Responsibilities:- Front Desk Management:
- Greet and welcome customers and visitors with a professional demeanor.
- Manage the front desk, answer and direct phone calls, and handle all inquiries promptly and efficiently.
- Maintain a tidy and organized reception area.
- Customer Interaction:
- Assist customers with their inquiries and direct them to the appropriate departments.
- Schedule appointments for service and sales departments.
- Provide information on sale services and promotions.
- Outbound Phone Calls:
- Make outbound phone calls to follow up with customers, appointment confirmations, and post-service feedback.
- Handle customer queries and complaints over the phone, ensuring customer satisfaction.
- Payment Processing:
- Handle POS transactions accurately, including receiving payments, issuing receipts, and balancing the cash drawer at the end of the day.
- Assist customers with payment-related inquiries and issues.
- Administrative Support:
- Assist with various administrative tasks, such as data entry, filing, and managing correspondence.
- Support dealership departments with clerical tasks as needed.
- Coordination and Communication:
- Liaise with different departments within the dealership to ensure smooth operations.
- Communicate effectively with team members and management to resolve customer issues promptly.
- Experience:
- Previous experience as a receptionist in an asset-based carrier, fleet service, or body shop setting is preferred.
- Experience with outbound phone calls and customer service is required.
- Experience with POS systems for payment processing is essential.
- Skills and Abilities:
- Excellent verbal and written communication skills.
- Strong customer service skills with a professional and courteous demeanor.
- Proficient in using office equipment, including telephones, computers, and POS systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Attention to detail and strong organizational skills.
- Competitive Salary
- Life insurance
- Healthcare Benefit Package
- Career Growth
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