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Service Operations Director

1 month ago

Swift Current, Canada Pattison Agriculture Full time

Purpose

Pattison Agriculture seeks a seasoned Service Department leader to drive customer satisfaction and maximize Return on Investment (ROIC) by optimizing service department processes. The ideal candidate will collaborate with General Managers, Branch Managers, and Service Managers to grow service sales, manage staff, and organize workflow and budgets.

Key Responsibilities

  • Develop and execute the service department's strategic business plan to grow billable service hours.
  • Collaborate with service personnel to create and monitor annual service department goals and budget.
  • Work with Branch personnel to develop, communicate, and enforce effective service department processes.
  • Monitor service department performance relative to labor sales, Work-in-Progress (WIP), and expense control.
  • Support and coach the branch management team on WIP controls and service department marketing.
  • Develop and implement safety protocols to ensure a safe work environment.

Critical Capabilities

  • Outstanding customer service and communication skills.
  • Proven problem-solving experience.
  • Proficiency in Microsoft Office and Dealer Business System.
  • Ability to self-manage and write/speak effectively.
  • Valid driver's license required.

Desired Experience and Qualifications

  • 5+ years' experience in Ag dealership operations with a technical or parts background.
  • Understanding of Work Order processing and service department metrics.