Head of Business Optimization and Customer Experience
1 month ago
We are seeking an exceptional leader to drive business growth and customer satisfaction as the Head of Business Optimization and Customer Experience.
The ideal candidate will oversee key business functions, including operations, customer onboarding and support, supplier partnerships, grant management, and HR processes.
Key Responsibilities:- Design and implement scalable business processes and workflows.
- Monitor financial reporting to manage cash flow and drive sustainable growth.
- Establish relationships with key vendors and stakeholders to optimize efficiency.
- Develop performance review processes to support employee development.
- Assess and prioritize grant opportunities in collaboration with relevant stakeholders.
- Own the post-sale customer onboarding process and ongoing customer support.
- Manage a customer support team and provide training to dealers and customers.
- Position the company as a leading expert in AI and innovation through industry events and forums.
- Manage marketing contractors and service providers.
- Proven experience in operations, customer success, or a similar leadership role, ideally in a startup environment.
- Experience managing grant reporting and compliance.
- Excellent communication and relationship management skills.
- Familiarity with the agriculture equipment industry is a strong asset.
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