Director of Retail Operations

1 month ago

Montreal, Quebec, Canada Accor Hotels Full time
Director of Care Job Description

At Accor Hotels, we are seeking a highly skilled and experienced Director of Care to join our team. As a key member of our leadership team, you will be responsible for driving sales results and delivering exceptional customer experiences across our retail stores.

Key Responsibilities:
  • Lead and develop a high-performing team of retail leaders and sales associates to achieve sales targets and deliver exceptional customer service.
  • Develop and implement effective sales strategies and tactics to drive business growth and improve customer satisfaction.
  • Collaborate with the buying team to ensure effective inventory management and optimize sales floor layouts.
  • Monitor and analyze sales performance, identifying areas for improvement and implementing corrective actions to drive business growth.
  • Develop and maintain strong relationships with key stakeholders, including vendors, suppliers, and internal teams.
Requirements:
  • 5+ years of retail sales management experience, with a proven track record of driving sales results and delivering exceptional customer experiences.
  • 3+ years of merchandising manager experience, with a strong understanding of inventory management and sales floor layouts.
  • 3+ years of retail planning and buying experience, with a focus on driving business growth and improving customer satisfaction.
  • Fluency in Dayforce, Excel, Word, PowerPoint, Publisher, and POS systems.
  • Maricopa County Manager Food Handlers Card and AZ Liquor Manager Server Certification.
  • Proven ability to drive sales results through a strong level of business acumen and leadership skills.
  • Demonstrated success in talent development and management, with a focus on building high-performing teams.
  • Strong communication skills and ability to foster a customer-focused selling culture.
What We Offer:
  • A competitive salary and benefits package, including medical, dental, and 401(k) plans.
  • Opportunities for career growth and development, with a focus on building a high-performing team.
  • A dynamic and supportive work environment, with a focus on delivering exceptional customer experiences.
  • Access to cutting-edge technology and tools, including Dayforce and POS systems.
  • A comprehensive training program, with a focus on building leadership skills and driving sales results.

We are an inclusive company, committed to attracting, recruiting, and promoting diverse talent. If you are a motivated and experienced retail professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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