Director of Retail Operations

1 month ago

Montreal, Quebec, Canada Accor Hotels Full time
Job Description

The Director of Retail role is a full-time leadership position responsible for all aspects of managing retail stores on property. Accountable to delivering sales plan through effective management of store and operational tasks.

Key Responsibilities:
  • Building High Performing Teams:
    • Attract, hire, develop, inspire, and retain top leadership talent through engaging leadership.
    • Coach, develop to maximize the success and selling potential of all retail leadership colleagues and sales associates.
    • Coach, develop retail buying professionals, merchandising, and Retail Distribution Center teams through engaging leadership.
    • Set and reinforce clear and aligned expectations, performance, results, and accountability with all retail leaders.
  • Selling Effectiveness:
    • Analyze the business and create/communicate clear action plans that optimize results and ensure effective execution of all initiatives.
    • Ensure team communication; reinforcing that retail leadership at every level are focused and accountable to selling.
    • Develop and grow a highly satisfied and loyal customer base through team follow-up and accountability.
    • Develop and drive company selling strategies that will be implemented by the retail leadership team.
    • Develop shopping experience and guest initiatives.
  • Live the Culture:
    • Lend support and direction to the retail leadership team keeping the store full and abundant through communications with buying team.
    • Strategically develop engaging customer experiences through the development of training programs.
    • Build a team that works well together based on the needs of the division.
    • Continue to develop onboarding program for the sales associate team and leadership team.
    • Promote the culture of colleague recognition and inspiration.
  • Operational Excellence:
    • Positively communicate outlet sales goals, budget, ADS, UPT, CES, promotions, and incentives to the team.
    • Proactive Outlet Operation Execution (Business Preparation, Management Coverage, Communication).
    • Accountability of all outlet financials – Labor management, Control Costs -Food Cost, Beverage Cost, COS, All Operating Expenses, P&L.
    • Strategic inventory management in partnership with the Retail Storeroom Manager and buying team.
    • Conduct and oversee update floor sets and product change over in outlets based on needs of the business and seasonal periods.
    • Act as manager on duty, when scheduled, address guest concerns, vendor concerns, maintenance issues.
    • Conduct morning and afternoon Pre Shift meetings evolving the content and agenda of the meeting.
    • Continue development of policies and procedures.
    • Continue to develop Loss Prevention and safety programs and training evolving to current needs.
    • Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus.

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