Insurance Claims Advisor
4 weeks ago
Sécurité Nationale Compagnie d'Assurance is part of TD Bank Group and we're driven to provide legendary experiences and trusted advice to our customers. We help protect clients from the 'accidents of life' with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, Sécurité Nationale Compagnie d'Assurance products and services are available through a network of more than 1,000 TD branches and online.
Job DetailsIf you're a compassionate and analytical professional with strong customer service skills, we want you to join our team. We're there for our customers immediately following an automobile accident to ensure they feel supported and their needs are met. As an Auto Claims Advisor, you'll provide advice and support to customers and ensure they feel taken care of in their time of need.
Responsibilities- Support customer claims from start to finish: Arrange towing, set up appraisals and outline to the customer the extent of their coverage under the terms of their policy
- Gather, organize and verify required information and documentation from all available sources to ensure a thorough and complete compilation of facts to resolve claims
- Reconcile estimates from new and preferred vendors to ensure appropriate settlements are reached for damages sustained to a customer's vehicle
- Contribute to team productivity objectives by maintaining a positive file count and open/close ratio
- Collaborate with internal partners and stakeholders as well as external vendors such as Enterprise and repair shops (e.g., TD Auto Centre partners, our direct repair partner network and non-preferred shops)
- One or more years of claims adjusting experience is preferred, but we're excited to welcome applicants without specific claims experience and are curious about the industry; postsecondary education considered an asset
- Excellent customer service skills; dedicated to meeting or exceeding the expectations of internal and external clients
- Superior time management skills and thrives in a fast-paced environment with competing priorities
- Proven ability to negotiate positive outcomes when reasonably possible
- Demonstrated clear and professional written and verbal communication skills and a well-practiced active listener
- Strong ability to conduct thorough investigations; can effectively analyze evidence and identify discrepancies or gaps in data and reports
- Demonstrated support for company process improvements
- Candidates actively pursuing their Chartered Insurance Professional (CIP) designation and/or other relevant continuing education are preferred
- Provincial claims licensing may be required
- Bilingual (English and French) written and verbal skills are required for Quebec-based applicants and may be required for Atlantic-based applicants
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