Customer Support Expert with Pixieset
7 days ago
We're seeking a skilled Senior Customer Support Specialist to join our team at Pixieset, a dynamic company dedicated to providing photographers and creative professionals with innovative tools to showcase their talent and grow their business.
Salary Range: CAD $40,850 - $60,900 annually, based on skills, experience, and market data.
Job Description:As a Senior Customer Support Specialist, you'll play a pivotal role in delivering exceptional support to our customers. Your primary responsibility will be to provide timely assistance with product inquiries, troubleshoot bugs, and ensure the success of over 1 million professional photographers worldwide who rely on Pixieset.
You'll work closely with cross-functional teams to assist in replicating and reporting bugs, take ownership of product quality, and continuously expand your knowledge to keep pace with our ever-evolving platform.
Your Impact:- Provide high-quality and efficient support to customers through chat and email correspondences.
- Collaborate with teams to assist in bug replication and reporting.
- Stay up-to-date with the latest product feature launches and enhancements.
- Contribute to shaping Customer Support processes and team culture.
- Assist in creating and editing knowledge base articles.
- Act as a brand ambassador, embodying a genuine belief in the value of Pixieset.
- 3+ years of customer service/support experience.
- Mentorship experience.
- Tech-savviness and eagerness to learn.
- Excellent written communication skills.
- Problem-solving abilities.
- Strong prioritization and time management skills.
- Patient, empathetic, and collaborative.
- Familiarity with professional photography workflow and software (asset).
- Hybrid work environment (2 in-office days per week).
- 4 weeks of annual vacation.
- 3% RRSP matching.
- $2,000 annual health & lifestyle spending account.
- $1,000 annual education budget.
- $1,000 annual charitable donation matching.
- Comprehensive benefits: extended health, critical illness, long-term disability, and life insurance.
- Company-issued MacBook and a one-time $500 home office budget.
- Anniversary rewards and a complimentary Pixieset premium account.
- Engaging team-building activities and company-wide events.
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