Customer Journey Strategist
2 weeks ago
About Float Financial Solutions Inc.
We are on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Our innovative platform enables businesses to streamline spending and optimize cash flow, allowing them to focus on growth.
Our team includes leaders from top companies like Uber, Shopify, and Top Hat. We are passionate about customer-obsessed entrepreneurship and have a strong presence in the fintech industry.
Senior Lifecycle Marketing Manager Role
We are seeking a Senior Lifecycle Marketing Manager to shape the lifecycle strategy in our small business segment and optimize the post-acquisition journey for all customers. Reporting to the Director of Product Marketing, this role plays a pivotal part in shaping how we support customers in meeting their goals and contributing significantly to our next phase of growth.
Key Responsibilities:
- Develop multi-channel strategies for onboarding, activation, and product adoption, creating targeted experiences and engaging touchpoints that drive retention and growth.
- Owning and executing A/B tests and growth experiments to identify high-impact strategies and iterate based on performance insights.
- Taking ownership of metrics like time-to-onboard, user activation, and adoption rates for our SMB segment, proactively seeking opportunities to improve on performance and sharing regular updates with stakeholders.
- Crafting compelling, customer-centric messaging and content to deliver personalized communications across email, in-app, and other channels.
- Utilizing customer data and automation tools to strategically segment audiences, build targeted campaigns, and move the needle measurably against key business objectives.
What You'll Need
- A proven track record of building and scaling lifecycle marketing programs that demonstrably impact business growth.
- A data-driven mindset: deep understanding of lifecycle metrics and ability to measure, report, and optimize campaigns based on performance.
- Familiarity with marketing automation platforms and customer journey tools (HubSpot, AppCues, Intercom, etc.).
- Ability to develop high-level strategies while executing details with precision, from mapping ideal customer journeys to implementing automation campaigns.
Why Join Us?
- A flexible work environment with time off when you need to recharge.
- A dog-friendly office space.
- The opportunity to be part of building Canada's best modern financial institution.
Salary Range: $120,000 - $160,000 per year, depending on experience.
-
Digital Customer Success Strategist
4 weeks ago
Toronto, Ontario, Canada SysAid Full timeJob DescriptionWe are seeking a highly motivated Digital Customer Success Strategist to join our team at SysAid. As a key member of our Customer Revenue Team, you will play a crucial role in driving net retention revenue and expanding our customer base.About the RoleAs a Digital Customer Success Strategist, you will be responsible for managing a large volume...
-
Customer Growth Strategist
4 weeks ago
Old Toronto, Canada Superside Full timeAbout the RoleAs a Customer Growth Strategist at Superside, you will play a pivotal role in driving customer-focused marketing efforts and leading growth strategies to maximize the lifetime value of our customers.You will report directly to the Sr. Director of Product Marketing and be responsible for developing and executing customer-facing programs that...
-
Senior Customer Experience Strategist
4 days ago
Toronto, Ontario, Canada Rubicon Path Full timeAt Rubicon Path, we are seeking a talented Sr. Customer Experience Strategist to join our team. This role is an exciting opportunity for a seasoned professional to make a meaningful impact on our organization's customer experience.About the Role:We are looking for a highly skilled and experienced Sr. Customer Experience Strategist who can help us design and...
-
Digital Marketing Strategist for Revenue Growth
2 weeks ago
Old Toronto, Canada Manulife Insurance Malaysia Full timeWe are seeking an experienced Digital Marketing Strategist to join our team in Toronto, Ontario. As a key member of our marketing team, you will be responsible for driving revenue growth through the development and execution of comprehensive marketing strategies.Our ideal candidate is a data-driven professional with a proven track record in building,...
-
CRM Strategist
2 months ago
Toronto, Canada T&Pm Full timeT&Pm is one of the world’s leading full service creative and media agencies, connecting talent and tech to drive growth for brands. Formed by the integration of The&Partnership and mSix&Partners, it brings together content and distribution into a single, holistic end-to-end marketing solution. Backed by WPP and GroupM and combined with the agility of an...
-
Procurement Strategist
3 weeks ago
Toronto, Ontario, Canada Andrews Full timeJob SummaryWe are seeking an experienced Procurement Strategist to join our Buying Team at Andrews. This role is a key part of our journey to become a best-in-class, omnichannel powerhouse.
-
CRM Strategist
3 weeks ago
Toronto, Canada T&Pm Full timeT&Pm is one of the world’s leading full service creative and media agencies, connecting talent and tech to drive growth for brands. Formed by the integration of The&Partnership and mSix&Partners, it brings together content and distribution into a single, holistic end-to-end marketing solution. Backed by WPP and GroupM and combined with the agility of an...
-
Journey Manager, Customer Experience
7 months ago
Toronto, Canada Autodesk Full timeJob Requisition ID # - 24WD79124 Position Overview Autodesk is looking for a passionate, proactive Journey Manager in our quest to evolve our Experience Management Framework to improve the Customer Experience. The Journey Manager will be important to expanding Autodesk's portfolio of Customer Experience Journeys and Service Blueprints. You will work with...
-
Journey Manager, Customer Success
7 months ago
Toronto, Canada Autodesk Full timeJob Requisition ID # - 24WD75008 Position Overview Autodesk is looking for a passionate, proactive Journey Manager in our quest to evolve our Experience Management Framework to improve the Customer Experience. The Journey Manager will be critical to expanding Autodesk's portfolio of Customer Experience Journeys and Service Blueprints. You will work with...
-
Senior Lifecycle Marketing Strategist
4 weeks ago
Old Toronto, Canada Float Financial Solutions Inc. Full timeAbout Float Financial Solutions Inc.We're on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform, we enable businesses to streamline spending and optimize cash flow, so they can focus on what matters most: growth.At Float Financial Solutions Inc.,...
-
Journey Manager, Customer Experience
7 months ago
Toronto, Canada Autodesk Full timePosition Overview Autodesk is looking for a passionate, proactive Journey Manager in our quest to evolve our Experience Management Framework to improve the Customer Experience. The Journey Manager will be important to expanding Autodesk's portfolio of Customer Experience Journeys and Service Blueprints. You will work with Autodesk design and...
-
Senior Revenue Growth Strategist
4 weeks ago
Toronto, Ontario, Canada SysAid Full timeAbout the RoleWe are seeking a highly skilled Senior Revenue Growth Strategist to join our team at SysAid, a pioneering SaaS company in Enterprise Service Management. As a key partner to our C-level executives and revenue-focused leaders, you will leverage data to identify growth opportunities, optimize processes, and drive actionable insights that enhance...
-
Senior Digital Product Strategist
4 weeks ago
Old Toronto, Canada Scotiabank Full timeScotiabank is seeking a skilled Senior Digital Product Strategist to drive the development of its digital banking platform. With a focus on delivering exceptional customer experiences, this role will play a critical part in shaping the bank's strategic priorities for retail banking clients.The ideal candidate will have 5+ years of experience in building...
-
Customer Growth Strategist
3 weeks ago
Old Toronto, Canada Superside Full timeJob OverviewSuperside is a leading provider of design and consulting services, dedicated to accelerating the world's transition to online work. As a Customer Growth Strategist, you will play a pivotal role in driving customer growth, engagement, retention, and advocacy by implementing strategies that maximize the lifetime value of our customers.Salary...
-
Toronto, Ontario, Canada Rubicon Path Full timeAt Rubicon Path, we are seeking a highly skilled Digital Analytics Strategist to lead our Customer Experience platform project. As a key member of our team, you will be responsible for implementing and managing Google Analytics (GA4) to drive business growth.Key Responsibilities:Implementation and Configuration: Lead the setup and configuration of GA4,...
-
Customer Lifecycle Strategist
8 minutes ago
Toronto, Ontario, Canada Entain Full timeAbout the RoleWe are seeking a skilled Customer Lifecycle Strategist to join our CRM team overseeing Canada, Iberia, and Latin America. As a key member of our team, you will be responsible for designing and owning pre-automated mechanisms, touchpoints, and campaigns that drive customer conversion, retention, engagement, cross-sell, and reactivation.
-
Economic Development Strategist
2 weeks ago
Old Toronto, Canada Stonyhurst College Full timeAs a Economic Development Strategist at Stonyhurst College, you will play a crucial role in streamlining the journey for investors navigating government programs. Your primary responsibility will be to position Ontario as a premier investment destination, ensuring new services and supports are in place to help investors succeed.About Invest OntarioInvest...
-
Digital Marketing Analytics Strategist
4 weeks ago
Toronto, Canada Swoon Full time**Job Title:** Digital Marketing Analytics StrategistSalary: $35-$45 per hour, based on experience and qualifications.Location: Toronto, OntarioWe are seeking a highly motivated and detail-oriented Digital Marketing Analytics Strategist to join our team at Swoon. As a key member of our marketing department, you will play a crucial role in driving business...
-
Chief Customer Growth Strategist
4 weeks ago
Toronto, Ontario, Canada HostGenius Full timeUnlock Business Potential as a Chief Customer Growth Strategist at HostGeniusAbout Us:HostGenius is an innovative company dedicated to empowering small businesses in the US to scale effortlessly. We leverage centralized operations and platform to help our customers achieve their full potential.Estimated Salary Range: $70,000 - $90,000 / yearJob...
-
Customer & Workplace Experience Strategist
3 months ago
Toronto, Canada Avanade Full timeCome join us This role requires an individual who can analyze and uncover user needs and behaviours, assess current state experiences, prioritize quantifiable business opportunities, and bring to life actionable plans with the right mix of technology, innovation, and design to drive successful business outcomes. In this role, you will steward and...