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Sales Team Lead

1 month ago

Edmonton, Alberta, Canada OSL Retail Services Full time

Company Overview


OSL Retail Services, a dynamic and inclusive people-first company, provides outsourced sales solutions for top Fortune 500 companies in Canada. We believe in empowering our team members to achieve great things every day.


We're looking for a highly motivated Sales Team Lead to join our team at the Samsung Experience Store in Canada. As an experienced leader, you'll have the opportunity to become a world-leading expert in a cutting-edge industry while representing the Samsung brand.


About the Role


The Sales Team Lead will report directly to the Sales Manager and will be responsible for supporting the store in delivering excellence in customer experience and operations. You will lead by example and create an environment where team members feel valued, can grow, and function well as a team.


Your key responsibilities will include:



  • Sales performance management and development of sales representatives
  • Executing strategies to drive sales across multiple categories
  • Recruiting, training, and scheduling sales representative teams
  • Coaching sales representatives on expectations and sales standards
  • Supporting the sales team on the sales floor through interaction with customers and uncovering their needs through skilled questioning
  • Participating in daily and monthly store meetings
  • Supporting the management team in key-holding, store opening, and store closing responsibilities
  • Maintaining professionalism and integrity at all levels
  • Ensuring team members are up-to-date on policies and procedures

What We Offer


We offer a competitive base salary of $24/hour, exciting incentive programs, comprehensive health and dental plans, discounts on the newest technology, a great employee referral program, ongoing continuous training, and local, regional, and national career growth opportunities.


Requirements and Qualifications


To succeed in this role, you must have:



  • A minimum of 2 years of retail experience
  • An ability to drive sales and provide excellent customer service
  • Embodying the Samsung brand and caring about customer needs
  • Strong leadership, coaching, and interpersonal skills
  • Ability to recruit and build a high-performing team
  • Detail-oriented and results-focused
  • Effective decision-making and problem-solving skills
  • Flexibility to work beyond traditional business hours

Key Skills Needed


Leadership, sales, coaching, communication, retail management, recruitment, customer service, interpersonal skills, and problem-solving