Digital Experience Designer

2 weeks ago

Toronto, Ontario, Canada DEPT Full time
Key Responsibilities

Conduct user research to understand needs and pain points, driving data-informed design decisions.

Gather and analyze data from user interviews, surveys, and usability testing to inform design decisions.

Develop wireframes, mockups, and prototypes that enhance the template creation experience, focusing on usability, accessibility, and responsive design.

Work closely with product, development, and marketing teams to align on requirements, prioritize features, and ensure design quality and feasibility.

Requirements

Excellent communication skills with the ability to present ideas and work to clients and stakeholders.

Solid UX/CX design and research experience, able to take responsibility and help drive projects forward from a design perspective.

Ability to work with both qualitative and quantitative data to provide insights to inform design decisions.

Planning and delivering workshops with clients or stakeholders.

Collaboration with team members across disciplines such as PMs, developers, UX writers, and content designers.

Understanding of measures such as Net Promoter Score (NPS), System Usability Score (SUS), Customer Satisfaction (C-SAT or O-SAT)

E-commerce work including optimizing customer journeys for conversion.

Comprehensive knowledge of interaction design and how to communicate it using wireframes and prototypes.

An understanding of design systems.

What We Offer

15 days holiday (per annum, pro rata)

A flexible, hybrid working policy

Buddy Program: You will be paired with a 'Buddy' to help you through your first weeks at DEPT

A reputation for doing good. DEPT has been named 'Agency of the Year' at both The Lovies and The Webby Awards.

Awesome clients. Whether big or small, local or global — at DEPT you'll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together.

The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development, and certifications.

Global annual which employees come together and donate their skills to support local charities.

Tons of Office perks in our Toronto office Enjoy biweekly breakfasts and lunches, tons of free snacks, and of course team events on the regular

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