Technical Service Advisor

3 weeks ago

Edmonton, Alberta, Canada Wiseworth Canada Industries Ltd. Full time
About the Role

We are seeking a highly skilled Technical Service Advisor to join our team at Wiseworth Canada Industries Ltd. As a key member of our service operations team, you will play a critical role in supporting our customers and ensuring the success of our business.

Key Responsibilities
  • Support the scheduling of planned maintenance visits to customer sites
  • Quoting and coordinating follow-up service work as prescribed by technicians
  • Manage service parts inventory, including monitoring stocking levels and coordinating replenishment
  • Provide administrative support with quoting and planning maintenance agreements
  • Assist with the company's workplace health and safety program
Requirements
  • High school diploma mandatory; post-secondary diploma or certificate preferred
  • Minimum two years of customer service operations experience
  • Strong technical writing skills and ability to develop and maintain harmonious relationships with customers and colleagues
  • Excellent communication and presentation skills, with ability to work independently and as part of a team
  • Ability to work in a fast-paced environment and perform consistent, high-quality work
What We Offer
  • Competitive compensation package
  • Comprehensive benefits package, including paid time off, extended medical and dental coverage, and life and disability insurance
  • Employee assistance program and company matching pension plan
  • $1,000 flex/wellness plan for gym memberships, fitness courses, and equipment
About Us

Wiseworth Canada Industries Ltd. is the largest air compressor sales and service provider in Western Canada, serving all of Alberta and British Columbia, and the Northwest and Yukon Territories. We are a thriving master distributor for Ingersoll Rand compressed air products, parts, and services, and are committed to providing exceptional customer service and support.

We are proud to have been named the Top Ingersoll Rand Distributor in North America and have received the Consumer Choice Award for Business Excellence as the Top Air Compressor Service Provider for nine consecutive years. We offer a positive work-life balance, opportunities for career growth and advancement, and a commitment to workplace safety and employee well-being.

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