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Senior Proposal Manager

1 month ago


Vancouver, British Columbia, Canada GlobalRelay Full time
Senior Proposal Manager

We're seeking an experienced Senior Proposal Manager to join our Business Development team. As a key member of our team, you'll be responsible for managing all aspects of the RFP/RFI process, including requirements review, strategy, scheduling, information gathering, writing, editing, and process improvement.

This is a great opportunity for an excellent writer, strategic thinker, and project manager with initiative, creativity, and good judgement. If you're passionate about developing high-quality proposals that win large and strategic accounts, we'd love to hear from you.

Your Key Responsibilities:
  • Lead and manage responses to RFPs, RFIs, and other requests for information.
  • Analyze customer requirements and work with sales to develop a strategy and win themes for each proposal.
  • Produce compliant, persuasive, and accurate proposals to win large and strategic accounts.
  • Write, edit, and proof technical and persuasive proposal content.
  • Work with subject matter experts and executives to research, write, and fact-check content.
  • Write and manage content for a proposal knowledge base.
  • Champion proposal best practices.
  • Review proposal processes and tools and implement improvements based on industry best practices.
  • Help triage and track customer requests and support cases assigned to the Customer Trust team.
  • Assist with additional marketing and sales support activities as required.
About You:
  • Bachelor's degree with a major in English, Journalism, Communications, or other related discipline.
  • At least 8 years of proposal development experience, including at least 4 years of experience as a proposal manager.
  • Work experience at a cloud tech company, SaaS preferred.
  • Knowledge of proposal best practices, APMP certification preferred.
  • Independent worker who can manage multiple projects without supervision.
  • Exceptional writing, editing, and proofreading skills.
  • Comfortable with both technical and persuasive writing.
  • Excellent verbal and written communication skills.
  • Ability to translate complex technical topics into polished and concise writing appropriate to the intended audience.
  • Ability to work with and influence all levels of staff—including executives and technical experts—without direct authority.
  • Comfortable in a fast-paced environment with tight deadlines and competing priorities.
  • Ability to independently research and understand unfamiliar technical concepts.
  • Willingness to work irregular hours to meet deadlines.
  • Close attention to detail, quality, and accuracy.
  • Strong judgement and ability to analyze and handle complex situations.
  • Even tempered and calm under pressure.
  • Ability to develop and maintain a broad knowledge of Global Relay technology, services, operations, and business strategy.
  • Flexibility to take on new assignments and responsibilities as needed.