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Business Operations Analyst and Project Coordinator, PDHIS

2 months ago


Burnaby, British Columbia, Canada PHSA Full time
About the Role:

We are seeking a highly skilled Business Operations Analyst and Project Coordinator to join our team at PDHIS Web Solutions in Burnaby, BC. As a key member of our team, you will play a critical role in leading the analysis and documentation of business requirements to support projects for designated programs/services within PDHIS.

About the Company:

The Provincial Health Services Authority (PHSA) plans, manages, and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Key Responsibilities:
  • Lead the analysis and documentation of business requirements to support projects for designated programs/services within PDHIS
  • Work in close collaboration with other stakeholders to develop business systems enhancements, business solutions, or business processes
  • Function as a Subject Matter Expert (SME) to project team through performing gap analysis of systems and business process mapping
  • Provide key contributions to the development of solutions to ensure that business processes and/or project deliverables are consistent, accurate, and timely
  • Participate in and contribute to strategic planning
  • Develop project plans for the design, development, and implementation of new business processes
What You'll Do:
  • Ensure key results are achieved in accordance with the project plan by analyzing current business systems and processes
  • Implement or contribute to the implementation of effective processes to assess project risks, identify risk mitigation strategies, and monitor risk throughout the project lifecycle
  • Review, analyze, and define current/future state processes and contribute to the development of specifications and testing for all identified development, system modifications, and installations
  • Provide user support, advice, and orientation
  • Develop content, as required, for training modules, deliver training, and provide guidance to system users and department staff
What You Bring:
  • A level of education, training, and experience equivalent to a Bachelor's degree in Health Information Science, Computer Science, or a related discipline, plus five (5) years recent related experience
  • Demonstrated ability to carry out business process mapping and fit gap analysis
  • Excellent interpersonal, oral, and written communication skills
  • Superior analytical, problem-solving, and system analysis skills
  • Proven ability to plan and execute projects with stringent timelines
  • Ability to work effectively as part of a team
Skills & Knowledge:
  • Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada
  • Knowledge of social, economic, political, and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism, and Indigenous Cultural Safety and foundational documents and legislative commitments
What We Bring:
  • Every PHSA employee enables the best possible patient care for our patients and their families
  • Join one of BC's largest employers with province-wide programs, services, and operations
  • Access to professional development opportunities through our in-house training programs
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources
  • Annual statutory holidays (13) with generous vacation entitlement and accruement
  • PHSA is a remote work-friendly employer, welcoming flexible work options to support our people