Business Analyst

1 week ago

Burnaby, British Columbia, Canada Acera Insurance Full time

Business Analyst - National Standards

We are seeking a highly skilled Business Analyst to join our team at Acera Insurance. As a Business Analyst, you will play a critical role in driving business improvements and optimizing processes.

Main Responsibilities

  • Gather and analyze business requirements from stakeholders to understand their needs and objectives.
  • Conduct detailed analysis of business processes and workflows to identify areas for improvement and optimization.
  • Collaborate with various operational teams to understand technical solutions and align them with business needs.
  • Create workflows to meet the business requirements.
  • Assist with planning, coordinating and managing projects to meet business needs.
  • Develop and deliver training programs and materials to staff on new processes, systems, and tools.
  • Provide ongoing support and guidance to staff to ensure they are proficient with new technologies and processes.
  • Conduct post-implementation reviews to gather feedback and identify areas for further improvement.
  • Act as a subject matter expert for business processes and systems within the organization.

Qualifications

  • Proven experience as a Business Analyst, Project Manager or Learning & Development specialist, preferably within the insurance brokerage industry.
  • Experience working with software such as Applied Epic and Salesforce
  • Experience in project management with a strong understanding of project management methodologies and tools.
  • Excellent analytical and problem-solving skills, with the ability to drive business improvements
  • Strong communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels.
  • Proficiency in business analysis tools and software (e.g., Microsoft Visio, Excel, Power BI).
  • Experience in developing and delivering training programs.

Preferred Skills

  • Knowledge of insurance brokerage operations and processes.

Values & Competencies

  • Detail-oriented and highly organized.
  • Proactive and self-motivated with a strong work ethic.
  • Ability to work independently and as part of a team.
  • Adaptable and able to manage multiple priorities in a fast-paced environment.

Acera Insurance is one of the largest independent, employee-controlled brokerages in Canada. With over 60 locations across Alberta, British Columbia, Ontario, and the Yukon, and $1 billion in gross written premium, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people's strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits.

Acera Insurance is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.

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