Communications and Community Engagement Specialist
4 weeks ago
We are in search of a communications enthusiast If you possess a passion for effective communication and creativity, this role is tailored for you. You will oversee all facets of communication at our resort, including digital platforms (mobile applications and screens), printed materials, content development (editorial, photography, video, digital signage), and guest relations, all aimed at delivering clear, cohesive, and impactful information to our guests. You will be an integral part of the Welcome & Services team.
Your Responsibilities Include:
- Acting as the primary communicator: your goal will be to enhance the clarity and effectiveness of information shared with guests through mobile applications, televisions, and printed materials.
- Demonstrating a passion for content creation: you are well-versed in photography, video editing, and photo enhancement.
- Utilizing your marketing expertise to implement strategies that drive additional sales, analyzing monthly performance and digital marketing outcomes.
- Building rapport with guests and fostering trust through effective communication.
- Being approachable and attentive: your assistance will ensure that guests receive timely solutions.
- Fluency in at least two languages, enabling you to engage comfortably with an international audience.
- Your diverse responsibilities will require skills in content production, post-production, marketing, and customer relations.
Your Key Tasks Will Include:
- Creating and distributing content (editorial, photography, video, digital signage, print materials) across various resort platforms.
- Collaborating with all teams to facilitate content development.
- Collecting essential information from different resort departments, planning and distributing information effectively to ensure accurate communication through mobile applications and resort screens.
- Executing marketing initiatives to bolster additional sales.
- Reviewing monthly performance metrics of marketing initiatives and digital engagement, with actionable recommendations.
- Staying informed about and sharing with guests all relevant information regarding the village and surrounding areas, as well as the standards, products, and services available.
- Proactively enhancing the flow of information and translating materials as needed.
- Handling certain Guest Relations duties: assisting guests professionally during check-in and check-out, and addressing any negative feedback.
- Providing professional assistance to guests upon arrival and departure.
As a G.O Content & Community Coordinator, you will have the opportunity to leverage Club Med's extensive resources and activities. If you wish, you can even showcase your talents on stage
We welcome all individuals, including those with disabilities, to apply for our positions.
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