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Technical Support Specialist

2 months ago

Calgary, Alberta, Canada AXE IT CONSULTING INC. Full time
Position Overview

We are seeking a dedicated Technical Support Specialist to join our team at AXE IT CONSULTING INC.. This role is essential in providing exceptional assistance to users facing challenges with their computing systems.

Qualifications
  • Education: Bachelor's degree or equivalent experience
Key Responsibilities
  • Assist users encountering issues with their computers
  • Refer to user manuals, technical documentation, and other resources to identify and implement effective solutions
  • Offer guidance and training to users based on identified challenges
  • Maintain a comprehensive log of problems and solutions for the benefit of other support analysts
  • Deliver support for business systems, networks, and internet-related inquiries
  • Ensure high-quality customer service
Experience Requirements
  • 1 to 2 years of relevant experience
Benefits
  • Comprehensive health care plan
  • Employment Duration: Permanent
  • Working Language: English
  • Work Hours: 40 hours per week