Claims Operations Manager
1 week ago
Co-operators is seeking a highly skilled Technical Claims Supervisor to join our Claims team. As a key member of our team, you will be responsible for managing unit operations, providing leadership, coaching, and development to staff to achieve claims objectives.
Key Responsibilities:- Lead and cultivate an inspired working environment that encourages mastery, autonomy, purpose, and resiliency for a diverse team.
- Create a client service culture and embed client engagement into the claim's operation, inspiring and motivating the claims team to provide the best claims experience in Canada.
- Develop and build service expertise and knowledge in the business operations and remain current on the claims technology to best serve our clients.
- Leverage analytics and partnerships to optimize decision making within the operation and file handling.
- Ensure our major event response is consistent and seamless for the client through support and coordination with the claims leadership teams.
- Provide daily support to claims staff in making sound decisions, policy interpretations, policy violations, quantum, assessment, negotiation, and settlement of claims in accordance with discipline practices, legislation, and company guidelines.
- Ensure the adequacy of manual reserves and implementation of the reserving policy and authorize claim payments and reserves up to $1,000,000.
- Coach and develop your team, recruit and select talent, recognize achievements, and manage performance to develop an agile team and achieve department objectives.
- Seven years of experience in claims, insurance, or related business experience.
- Post-secondary education.
- Fellow Chartered Insurance Professional (FCIP) or Chartered Insurance Professional (CIP) designation.
- Successful experience in coaching, developing, and leading others with a positive focus on teamwork and professionalism.
- Comprehensive knowledge of insurance policies and claims handling practices across all provincial jurisdictions.
- Understanding and knowledge of a successful contact centre environment.
- Training and development opportunities to grow your career.
- Flexible work options and paid time off to support your personal and family needs.
- A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
- Paid volunteer days to give back to your community.
- A comprehensive total rewards package, including group retirement savings plans, pension, and benefits.
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Claims Operations Manager
3 weeks ago
Burlington, Ontario, Canada Co-operators Full timeAbout the RoleWe are seeking a highly skilled and experienced Claims Operations Manager to join our team at Co-operators. As a Technical Claims Supervisor, you will be responsible for managing the unit operations, providing leadership, coaching, and development to the staff to achieve claims objectives.Key ResponsibilitiesLead and cultivate an inspired...
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Claims Operations Manager
3 weeks ago
Burlington, Ontario, Canada Co-operators Full timeAbout the RoleWe are seeking a highly skilled and experienced Claims Operations Manager to join our team at Co-operators. As a Technical Claims Supervisor, you will be responsible for managing the unit operations, providing leadership, coaching, and development to the staff to achieve claims objectives.Key ResponsibilitiesLead and cultivate an inspired...
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Claims Operations Manager
2 weeks ago
Burlington, Ontario, Canada Co-operators Full timeClaims Operations ManagerAt Co-operators, we're committed to creating peace of mind for our clients and communities. As a Claims Operations Manager, you'll play a key role in delivering exceptional client service, employee engagement, and meeting claims handling guidelines.Key Responsibilities:Lead and cultivate an inspired working environment that...
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Claims Operations Manager
2 weeks ago
Burlington, Ontario, Canada Co-operators Full timeClaims Operations ManagerAt Co-operators, we're committed to creating peace of mind for our clients and communities. As a Claims Operations Manager, you'll play a key role in delivering exceptional client service, employee engagement, and meeting claims handling guidelines.Key Responsibilities:Lead and cultivate an inspired working environment that...
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Claims Operations Manager
1 week ago
Burlington, Ontario, Canada Co-operators Full timeTechnical Claims SupervisorCo-operators is seeking a highly skilled Technical Claims Supervisor to join our Claims team. As a Technical Claims Supervisor, you will be responsible for managing the unit operations, providing leadership, coaching, and development to the staff to achieve claims objectives.Key Responsibilities:Lead and cultivate an inspired...
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Claims Operations Manager
1 week ago
Burlington, Ontario, Canada Co-operators Full timeTechnical Claims SupervisorCo-operators is seeking a highly skilled Technical Claims Supervisor to join our Claims team. As a Technical Claims Supervisor, you will be responsible for managing the unit operations, providing leadership, coaching, and development to the staff to achieve claims objectives.Key Responsibilities:Lead and cultivate an inspired...
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Claims Operations Manager
2 weeks ago
Burlington, Ontario, Canada Co-operators Full timeClaims Team LeadCo-operators is seeking a skilled Claims Team Lead to join our team. As a Claims Team Lead, you will be responsible for managing the unit operations, providing leadership, coaching, and development to the staff to achieve claims objectives.Key Responsibilities:Lead and cultivate an inspired working environment that encourages mastery,...
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Claims Operations Manager
2 weeks ago
Burlington, Ontario, Canada Co-operators Full timeClaims Team LeadCo-operators is seeking a skilled Claims Team Lead to join our team. As a Claims Team Lead, you will be responsible for managing the unit operations, providing leadership, coaching, and development to the staff to achieve claims objectives.Key Responsibilities:Lead and cultivate an inspired working environment that encourages mastery,...
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Claims Operations Manager
5 days ago
Burlington, Ontario, Canada Co-operators Full timeTechnical Claims SupervisorAt Co-operators, we're committed to creating a sustainable and resilient society. Our Claims team is essential to delivering on this strategy, and we're looking for a Technical Claims Supervisor to join our team.The OpportunityWe prioritize our people to ensure a strong culture and development opportunities that enable our team to...
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Claims Operations Manager
5 days ago
Burlington, Ontario, Canada Co-operators Full timeTechnical Claims SupervisorAt Co-operators, we're committed to creating a sustainable and resilient society. Our Claims team is essential to delivering on this strategy, and we're looking for a Technical Claims Supervisor to join our team.The OpportunityWe prioritize our people to ensure we provide a strong culture and development opportunities that enable...
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Claims Operations Manager
5 days ago
Burlington, Ontario, Canada Co-operators Full timeTechnical Claims SupervisorAt Co-operators, we're committed to creating a sustainable and resilient society. Our Claims team is essential to delivering on this strategy, and we're looking for a Technical Claims Supervisor to join our team.The OpportunityWe prioritize our people to ensure we provide a strong culture and development opportunities that enable...
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Claims Operations Manager
4 days ago
Burlington, Ontario, Canada Co-operators Full timeTechnical Claims SupervisorAt Co-operators, we're committed to creating a sustainable and resilient society. Our Claims team is essential to delivering on this strategy, and we're looking for a Technical Claims Supervisor to join our team.The OpportunityWe prioritize our people to ensure a strong culture and development opportunities that enable our team to...
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Claims Operations Manager
15 hours ago
Burlington, Ontario, Canada Co-operators Full timeTechnical Claims SupervisorAt Co-operators, we're committed to creating a sustainable and resilient society. Our Claims team is essential to delivering on this strategy, and we're looking for a Technical Claims Supervisor to join our team.About the RoleAs a Technical Claims Supervisor, you'll be accountable for managing unit operations, providing leadership,...
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Claims Operations Manager
19 hours ago
Burlington, Ontario, Canada Co-operators Full timeTechnical Claims SupervisorAt Co-operators, we're committed to creating a sustainable and resilient society. Our Claims team is essential to delivering on this strategy, and we're looking for a Technical Claims Supervisor to join our team.About the RoleAs a Technical Claims Supervisor, you'll be accountable for managing unit operations, providing leadership,...
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Claims Operations Manager
1 week ago
Burlington, Ontario, Canada Co-operators Full timeClaims Supervisor Job DescriptionAt Co-operators, we're committed to creating a sustainable and resilient society. Our Claims team is essential to delivering on this strategy, and we're looking for a skilled Claims Supervisor to join our team.The OpportunityWe prioritize our people, providing a strong culture and development opportunities that enable our...
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Claims Operations Manager
1 week ago
Burlington, Ontario, Canada Co-operators Full timeClaims Supervisor Job DescriptionAt Co-operators, we're committed to creating a sustainable and resilient society. Our Claims team is essential to delivering on this strategy, and we're looking for a skilled Claims Supervisor to join our team.The OpportunityWe prioritize our people, providing a strong culture and development opportunities that enable our...
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Claims Operations Manager
1 week ago
Burlington, Ontario, Canada Co-operators Full timeClaims Supervisor Job DescriptionAt Co-operators, we're committed to creating a sustainable and resilient society. Our Claims team is essential to delivering on this strategy, and we're looking for a skilled Claims Supervisor to join our team.The OpportunityWe prioritize our people, providing a strong culture and development opportunities that enable our...
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Claims Operations Manager
1 week ago
Burlington, Ontario, Canada Co-operators Full timeClaims Supervisor Job DescriptionAt Co-operators, we're committed to creating a sustainable and resilient society. Our Claims team is essential to delivering on this strategy, and we're looking for a skilled Claims Supervisor to join our team.The OpportunityWe prioritize our people, providing a strong culture and development opportunities that enable our...
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Claims Operations Manager
7 days ago
Burlington, Ontario, Canada Co-operators Full timeClaims Supervisor Job DescriptionAt Co-operators, we're committed to creating a sustainable and resilient society. Our Claims team is essential to delivering on this strategy, and we're looking for a skilled Claims Supervisor to join our team.The OpportunityWe prioritize our people, providing a strong culture and development opportunities that enable our...
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Claims Operations Manager
7 days ago
Burlington, Ontario, Canada Co-operators Full timeClaims Supervisor Job DescriptionAt Co-operators, we're committed to creating a sustainable and resilient society. Our Claims team is essential to delivering on this strategy, and we're looking for a skilled Claims Supervisor to join our team.The OpportunityWe prioritize our people, providing a strong culture and development opportunities that enable our...