Client Success Strategist

4 weeks ago

Toronto, Ontario, Canada Deliverect Group Full time

Deliverect Group

As a rapidly expanding global SaaS leader, Deliverect Group is at the cutting edge of transforming technological solutions for the vibrant hospitality and Q-commerce industries. Our mission is straightforward: to equip ambitious professionals with the expertise and insights to positively influence business outcomes.

Purpose of the Position

The engaging role of the Client Success Strategist (CSS) is to serve as a strategic and supportive ally for our restaurant, dark kitchen, and grocery clientele throughout their journey with us. This position emphasizes fostering loyalty and ensuring success for our clients through our offerings, promoting long-term retention by delivering product insights, addressing client inquiries, and collaborating closely with Growth Account Managers to pinpoint upsell opportunities and facilitate contract renewals. The ideal candidate will be enthusiastic about engaging directly with our clients, possess the ability to quickly learn and adapt to new software applications, communicate effectively via phone and email, and devise strategies to expand our customer base.

A Day in the Life:
  • Develop and implement clear client retention objectives, demonstrating the value of the Deliverect product to their operations.
  • Track client milestones for software deployment, from initial setup to feature navigation, acting as the subject-matter expert for our clients.
  • Utilize data and insights to illustrate how Deliverect has enhanced the profitability and efficiency of their operations.
  • Skillfully identify upsell opportunities for new features and products we provide, by understanding our clients' needs throughout the mutually beneficial partnership.
  • Personalize interactions with each client, creating memorable touchpoints with the Deliverect brand.
  • Create presentations and educational resources to effectively communicate the value of Deliverect and report departmental activities to internal teams.
  • Address customer complaints and concerns, continually seeking to enhance the customer experience.
  • Manage relationships with clients and internal teams, assisting with renewals and contract discussions.
Your Qualifications:
  • Proven experience as a Client Success Strategist (B2B and B2C) or Account Manager within a SaaS environment.
  • Familiarity with Planhat (CSP), Hubspot (CRM), Google Suite, Slack, and Zoom is preferred.
  • Strong communication skills and the ability to cultivate positive business relationships via phone, email, and video conferencing.
  • Technically adept, with the capacity to comprehend new technical concepts and convey them in an understandable manner for busy business owners and decision-makers.
  • Responsible, organized, and capable of working independently while contributing to the broader team.
  • Experience in managing multiple tasks, problem-solving, and maintaining a positive attitude towards challenges.
  • Relevant educational background along with experience in SaaS sales.
  • Familiarity with POS systems is an advantage.

Join Deliverect Group: Where You Shape Tomorrow's Success

At Deliverect Group, we are not merely looking for team members; we seek dynamic individuals who excel in a fast-paced SaaS environment. We are driven by perceptive, ambitious, and determined professionals who embrace challenges and transform them into opportunities for innovation.

Commitment to Diversity at Deliverect Group:

We are dedicated to fostering an inclusive and diverse workplace. We actively encourage applications from underrepresented individuals, promoting a work environment where everyone is treated with respect and provided equal opportunities to thrive.

  • Client Success Strategist

    4 weeks ago

    Toronto, Ontario, Canada Axonify Full time

    Role OverviewAt Axonify, we are dedicated to enhancing workforce potential through our science-backed frontline enablement solution. The Client Success Strategist serves as the primary liaison and trusted advisor for our valued customers.Key ResponsibilitiesWith a commitment to delivering value, the Client Success Strategist is tasked with ensuring customer...

  • Client Success Strategist

    4 weeks ago

    Toronto, Ontario, Canada Ataccama Full time

    At Ataccama, we are dedicated to enabling organizations to harness the transformative power of data and artificial intelligence. Our innovative product empowers both technical and non-technical 'data professionals' within organizations to create high-quality, governed, secure, and reusable data products. This commitment to excellence has positioned us as a...

  • Lead Client Success Strategist

    4 weeks ago

    Toronto, Ontario, Canada ChannelEngine Full time

    About the Role: We are seeking a seasoned Client Success Strategist to become a vital part of our Client Success division. This division is dedicated to fostering and nurturing robust partnerships with our clients, ensuring their achievements in the rapidly evolving e-commerce sector.Your Responsibilities:Engage with clients to understand their needs and...

  • Client Success Strategist

    4 weeks ago

    Toronto, Ontario, Canada Netomi Full time

    About Netomi AI: We are dedicated to revolutionizing customer engagement through cutting-edge artificial intelligence, fostering loyalty for some of the world's most recognized brands. Your Role: As a Client Success Strategist, you will engage with prominent clients at the executive level, enhancing your professional network and influence. Investment...

  • Client Success Strategist

    4 weeks ago

    Toronto, Ontario, Canada Skilljar Full time $79,600 - $97,500

    Location Requirement Must be situated in Toronto, Ontario, Canada. **Position Overview:** We are seeking a **Client Success Strategist** at Skilljar, who will be an integral part of our vibrant support team in Toronto, Canada, through an Employer of Record. This role is ideal for a driven individual with exceptional time management abilities, tasked with...

  • Client Success Strategist

    4 weeks ago

    Toronto, Ontario, Canada Deliverect Group Full time

    About Deliverect Group: As a rapidly growing global SaaS leader, Deliverect Group is at the cutting edge of transforming technological solutions for the vibrant hospitality and Q-commerce industries. Role Overview: The position of Client Success Strategist is designed to be a strategic and supportive ally for our restaurant, dark kitchen, and grocery...

  • Client Success Strategist

    4 weeks ago

    Toronto, Ontario, Canada Deliverect Full time

    Customer Success Manager - DeliverectDeliverect, a prominent global SaaS provider in the hospitality and Q-commerce industries, is seeking a Customer Success Manager to enhance their Growth team. The successful candidate will focus on fostering robust relationships with clients in the restaurant, dark kitchen, and grocery sectors, ensuring their satisfaction...

  • Customer Success Strategist

    7 hours ago

    Toronto, Ontario, Canada Intuit Full time

    About IntuitAt Intuit, we believe that everyone should have the opportunity to prosper. As a global financial technology platform, we power prosperity for the people and communities we serve.Job SummaryWe are seeking a highly skilled Customer Success Strategist to lead our retention and monetization efforts in Canada. The ideal candidate will have a proven...

  • Customer Success Strategist

    10 hours ago

    Toronto, Ontario, Canada Intuit Full time

    About IntuitAt Intuit, we believe that everyone should have the opportunity to prosper. As a global financial technology platform, we power prosperity for the people and communities we serve.Job SummaryWe are seeking a highly skilled Customer Success Strategist to lead our retention and monetization efforts in Canada. The ideal candidate will have a proven...

  • Client Success Strategist

    4 weeks ago

    Toronto, Ontario, Canada Netomi Full time

    About Netomi AI: We are dedicated to developing artificial intelligence that fosters customer loyalty for some of the largest global brands.Our Impact: Numerous top-tier brands utilize Netomi AI's platform to address critical challenges, providing you with the opportunity to engage with senior-level clients and expand your professional network.Our Backing:...

  • Client Success Strategist

    4 weeks ago

    Toronto, Ontario, Canada BGIS Full time

    About Us BGIS SCS stands as a premier provider of tailored facility management and real estate solutions. With a dedicated workforce of over 6,500 professionals worldwide, we are committed to fostering innovation through our services while continuously seeking new avenues to enhance our clients' operations. We oversee an extensive portfolio of over 320...

  • Client Success Strategist

    4 weeks ago

    Old Toronto, Ontario, Canada Crossing Minds, Inc. Full time

    At Crossing Minds, we are at the forefront of delivering intelligent recommendations that enhance online discovery and engagement. Our platform, developed by leading AI experts, utilizes cutting-edge deep learning techniques to provide precise, session-based recommendations while ensuring customer privacy is upheld. Our diverse team operates from various...

  • Merchant Success Strategist

    2 weeks ago

    Toronto, Ontario, Canada Rokt Full time

    About RoktRokt is a hyper-growth ecommerce leader that enables small and medium-sized businesses to unlock value by making each transaction relevant at the moment that matters most. Our AI-based relevance Platform and scaled ecommerce Network powers billions of transactions.Job SummaryWe are seeking a highly skilled Merchant Success Strategist to join our...

  • Lead Influencer Strategist

    4 weeks ago

    Toronto, Ontario, Canada pluscompany Full time

    Lead Influencer Strategist (Client Success)We are currently in search of a Lead Influencer Strategist to enhance our operations. In this pivotal role, you will oversee influencer marketing initiatives for a diverse range of dynamic brands. Your collaboration with multiple departments will be essential to ensure the effective implementation of projects and to...

  • Marketing Strategist

    5 days ago

    Toronto, Ontario, Canada Orchestra Marketing Inc Full time

    Job Title: Marketing StrategistOrchestra Marketing Inc is seeking a highly skilled Marketing Strategist to join our team. As a Marketing Strategist, you will be responsible for developing and implementing marketing strategies to drive business growth and revenue.Key Responsibilities:Develop and implement marketing strategies to drive business growth and...

  • Marketing Strategist

    5 days ago

    Toronto, Ontario, Canada Orchestra Marketing Inc Full time

    Job Title: Marketing StrategistOrchestra Marketing Inc is seeking a highly skilled Marketing Strategist to join our team. As a Marketing Strategist, you will be responsible for developing and implementing marketing strategies to drive business growth and revenue.Key Responsibilities:Develop and implement marketing strategies to drive business growth and...

  • Customer Success Strategist

    2 days ago

    Old Toronto, Ontario, Canada Achievers Full time

    About AchieversAchievers is a pioneering company that empowers employees to recognize each other in real-time, aligning them with the company's values and goals. With a global user base of almost 4 million, our Employee Experience Platform enables employees in over 170 countries to connect and thrive. Our mission is to revolutionize the way the world...

  • Customer Success Strategist

    2 days ago

    Old Toronto, Ontario, Canada Achievers Full time

    About AchieversAchievers is a pioneering company that empowers employees to recognize each other in real-time, aligning them with the company's values and goals. With a global user base of almost 4 million, our Employee Experience Platform enables employees in over 170 countries to connect and thrive. Our mission is to revolutionize the way the world...

  • Assistant Strategist

    1 month ago

    Toronto, Ontario, Ontario, Canada Touché! Full time

    Touché! has been growing since 1995. We are a media agency powered by Omnicom Media Group, a world leader in marketing communications. Our creativity and passion have enabled us to obtain large national accounts; Numerous provincial, national and global awards; And the title of agency of the year in Canada in 2015, 2017 and 2018– the first Canadian media...

  • Customer Success Strategist

    5 days ago

    Old Toronto, Ontario, Canada Siena AI Full time

    About Siena AISiena AI is a pioneering company in the field of enterprise empathic AI Agents, leveraging reasoning-adept LLMs to revolutionize customer experience. Our mission is to integrate with existing systems and interact with customers across multiple channels from a single, unified platform.Our ValuesCustomer-Centricity: We prioritize understanding...