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Retail Store Supervisor

2 months ago

Calgary, Alberta, Canada Winks Convenience Store Full time
Job Summary

We are seeking a highly skilled and experienced Retail Store Supervisor to join our team at Winks Convenience Store. As a key member of our management team, you will be responsible for overseeing the daily operations of our store, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities
  • Leadership and Management
    • Supervise and train sales staff to ensure excellent customer service and sales performance.
    • Develop and implement strategies to improve sales, customer satisfaction, and employee engagement.
  • Customer Service
    • Ensure that all customers receive a high level of service and are satisfied with their shopping experience.
    • Address customer complaints and concerns in a professional and timely manner.
  • Inventory Management
    • Manage inventory levels, including ordering and receiving merchandise, to ensure optimal stock levels and minimize waste.
    • Conduct regular inventory audits to ensure accuracy and compliance with company policies.
  • Store Operations
    • Oversee the daily operations of the store, including opening and closing procedures, cash handling, and security.
    • Ensure that the store is clean, well-maintained, and meets company standards.
  • Reporting and Analysis
    • Prepare and submit regular reports on sales, customer satisfaction, and employee performance.
    • Analyze sales data and customer feedback to identify trends and areas for improvement.
Requirements
  • Education
    • Secondary (high) school graduation certificate
  • Experience
    • 1 year to less than 2 years of experience in a retail management role
  • Skills
    • Excellent leadership and communication skills
    • Ability to work in a fast-paced environment and meet deadlines
    • Strong analytical and problem-solving skills
    • Ability to multitask and prioritize tasks effectively
Work Environment

The ideal candidate will have a strong passion for customer service and a proven track record of success in a retail management role. They will be able to work effectively in a fast-paced environment, think critically, and make sound decisions.

What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.