Retail Pharmacy Supervisor

2 months ago

Antigonish County, Canada Lawtons Full time

Job Summary

The Home Health Care Manager is responsible for leading the soft medical team in providing customers with friendly and professional service. This role requires a strong leader who can establish a professional image in the home health care centre, demonstrate co-operation and enthusiasm for home health care initiatives, and partner with other departments in overall store strategic direction.

Key Responsibilities

  • Show leadership in establishing a professional image in the home health care centre
  • Demonstrate co-operation and enthusiasm for home health care initiatives
  • Partner with other departments in overall store strategic direction
  • Create a culture of selling, coaching, and development of all employees
  • Manage direct reports, including selection, orientation, training, and development, performance management, succession planning, and compensation
  • Responsible for ensuring the communication of operational requirements/changes to the Home Health Care department employees
  • Show initiative and progressive attitude to the store's initiatives
  • Delegates appropriately to achieve home health care department objectives
  • Create a shopping experience that engages customers in a way that enhances loyalty, sales, and profit
  • Patient counseling/demonstration of home health care products
  • Execute winning conditions
  • Ensure all applicable company policies and procedures are communicated and adhered to
  • Adhere to Federal/Provincial legislation and third-party plan regulations
  • Manage department budget
  • Perform department administrative duties as required
  • Responsible to ensure efficient operation of the department to achieve all financial targets and deliver on budgeted KPIs

Requirements

  • Above-average communication skills (both oral and written)
  • Full knowledge of Home Health Care operations and programs
  • Team player committed to customer service excellence
  • Leadership and team-building skills
  • Strong attention to detail and organizational skills
  • Knowledge of soft medical operations and programs
  • Proficient use of Chainware

Preferred Qualifications

  • Knowledge of 3rd party plans
  • High School Diploma
  • Minimum of 5 years in Health Care industry
  • Experience in a retail home-health care or nursing environment
  • Surgical fitting experience (including fitting of mastectomy products, compression stockings)
  • Relevant courses within the Home Health Care industry
  • Experience with Sobeys/Lawtons POS (point of sale) system

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