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IT Service Desk Team Leader

2 months ago

Montreal, Quebec, Canada Weir Full time
Job Title: Team Leader/Chef(fe) d'équipe

Job Summary:

Weir Marine Engineering (WME) is seeking a Team Leader/Chef(fe) d'équipe for the IT Service Desk team. The successful candidate will be responsible for leading the team, managing day-to-day operations, and ensuring the delivery of high-quality IT services to our customers.

Key Responsibilities:
  • Team Leadership: Lead and manage the IT Service Desk team, providing guidance, support, and direction to ensure the team is working effectively and efficiently.
  • Day-to-Day Operations: Manage the day-to-day operations of the IT Service Desk, including incident management, problem management, and change management.
  • Customer Service: Provide exceptional customer service to our customers, ensuring that their IT needs are met and exceeded.
  • Process Improvement: Continuously improve processes and procedures to ensure the IT Service Desk is operating efficiently and effectively.
  • Collaboration: Collaborate with other teams and departments to ensure seamless delivery of IT services.
Requirements:
  • Education: Bachelor's degree in Computer Science, Information Technology, or related field.
  • Experience: Minimum 5 years of experience in IT service management, with a focus on team leadership and customer service.
  • Skills: Strong leadership and communication skills, with the ability to motivate and inspire team members. Proficient in IT service management tools and technologies.
What We Offer:
  • Competitive Salary: We offer a competitive salary and benefits package.
  • Opportunities for Growth: Weir is a global company with opportunities for growth and development.
  • Collaborative Environment: We have a collaborative and inclusive work environment.

How to Apply: If you are a motivated and experienced IT professional looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information].