Assistant Store Leader

3 weeks ago

West Vancouver, British Columbia, Canada Lids Inc Full time
Job Title: Assistant Store Leader

Lids Sports Group is a leading licensed sports retailer in North America, offering a wide range of fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Our retail stores are operated out of Indianapolis, IN, and offer officially licensed headwear and apparel from collegiate and professional sports teams, as well as top brands like Nike, New Era, Adidas, and Mitchell & Ness.

Job Summary

We are seeking an experienced Assistant Store Leader to join our team. As a key member of our store leadership team, you will be responsible for fostering a passion for sporting and fashion goods among our customers, while ensuring that all areas of the store are engaged. You will be accountable for every aspect of the retail store performance, including achieving key results, creating a fun and inclusive environment for your team, and delivering exceptional customer service by offering your expertise on Lids' products and services.

Key Responsibilities
  • Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
  • Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up when Store Manager is not present.
  • Administer the progressive steps of discipline to include verbal and written warning in the absence of the Store Manager.
  • Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
  • Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards.
  • Responsible for scheduling and staffing the store including calling in associates to work in unexpected peaks when the Store Manager is not present.
  • Participate in LIDS Training Programs, adhere to set goals (for sales and tasks) and regular follow up.
  • Assist in recruiting and training store personnel on proper store operations and procedures.
  • Encourage store associates' direct compliance of established company policies, procedures and guidelines.
Customer Experience
  • Lead, execute and assist Selling 101 strategy to achieve key performance indicators (KPIs), sales targets, and deliver exceptional customer service.
  • Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to 'make it right' for customers.
  • Ensure every customer is offered the opportunity to participate in Lids' membership programs or special offers when live in-store through employee education.
  • Adhere to current visual guidelines includes: proper merchandising, signage and store cleanliness.
  • Maintain a professional appearance consistent with Company Dress Code Policy.
  • Understand and adhere to Policies & Procedures Manual to maintain a safe work environment.
  • Maintain store technology and equipment by conducting daily audits, verifying continued functionality, facilitating updates and maintenance as instructed, or ordering repair as needed.
  • Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
  • Effectively manage cash, including accurate opening and closing of the till, using counterfeit protection practices, and consistent bank drops.
  • Effectively prepare store for inventory audits and support in performing them as needed to confirm inventory accuracy.
  • Open and close the store as required following the procedures per the Operations P&P Manual.
Product & Inventory Management
  • Protect Company assets within guidelines of LIDS Retail policies.
  • Assist in preparation of store work schedules that provide proper store coverage and are within the Company guidelines for wage control.
  • Follow all policies to accurately manage store inventory including receiving, transferring, completing price change and conducting product counts.
  • Maintain the look and feel of the store through day-to-day VM and store actions.
  • Established ability to produce sales results while minimizing loss.
  • Ability to operate a computer, as well as maneuver relative software programs.
Benefits

Assistant store managers can earn up to 45% above local minimum wage based on experience. FT Assistant Store Managers are also eligible for monthly store sales bonuses and a 40% employee discount. Full-time employees are eligible for a full range of benefits including Paid Time Off, health, vision, dental, and 401(k).

Reports To

Store Manager

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

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