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Toronto, Ontario, Canada SAP Full timeAbout the Role:We are seeking a highly skilled Service Delivery Specialist to join our team at SAP Concur. As a key member of our implementation team, you will be responsible for delivering exceptional customer service and ensuring the successful implementation of our solutions.Key Responsibilities:Manage multiple implementations simultaneously, ensuring...
SMB Service Delivery Specialist
4 weeks ago
We are seeking a highly skilled and motivated Service Delivery Specialist to join our team at SAP Concur. As a key member of our implementation team, you will be responsible for delivering exceptional customer experiences and driving business growth through the successful implementation of our solutions.
Key Responsibilities- Manage multiple implementations simultaneously, ensuring timely delivery and customer satisfaction
- Collaborate with cross-functional teams to identify and address customer needs and pain points
- Develop and implement process improvements to enhance customer experience and drive business growth
- Provide training and support to customers on our solutions, ensuring they are equipped to maximize their value
- Stay up-to-date with industry trends and best practices, applying this knowledge to drive innovation and improvement within our team
- Proven experience in customer-facing roles, with a strong track record of delivering exceptional customer experiences
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
- Strong analytical and problem-solving skills, with the ability to identify and address complex customer needs
- Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
- Strong technical skills, with experience working with software solutions and a willingness to learn and adapt to new technologies
As a Service Delivery Specialist at SAP Concur, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.