SMB Service Delivery Specialist

4 weeks ago

Toronto, Ontario, Canada SAP Full time
About the Role

We are seeking a highly skilled and motivated Service Delivery Specialist to join our team at SAP Concur. As a key member of our implementation team, you will be responsible for delivering exceptional service to our clients, ensuring their successful adoption of our solutions.

Key Responsibilities
  • Manage multiple implementations simultaneously, ensuring timely delivery and customer satisfaction
  • Collaborate with cross-functional teams to resolve customer issues and provide process excellence
  • Communicate complex ideas and persuade customers to adopt recommended solutions
  • Work closely with sales and account teams to relay customer feedback and resolve escalations
Requirements
  • Self-motivated team player with a strong attention to detail and ability to deliver process excellence
  • Excellent communication and interpersonal skills, with experience in client-facing roles
  • Ability to handle multiple projects simultaneously, with a focus on customer satisfaction
  • Comfortable working in a fast-paced environment with diverse project teams and across time zones
What We Offer

At SAP, we offer a highly collaborative and inclusive work environment, with opportunities for growth and development. Our team is committed to diversity, equity, and inclusion, and we strive to create a workplace where everyone feels valued and empowered to succeed.

We are proud to be an equal opportunity workplace and are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.

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