SMB Service Delivery Specialist

4 weeks ago

Toronto, Ontario, Canada SAP Full time
About the Role

We are seeking a highly skilled and experienced Service Delivery Specialist to join our team at SAP. As a Service Delivery Specialist, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Manage multiple customer relationships and deliver high-quality service to meet their needs
  • Collaborate with cross-functional teams to resolve customer issues and improve service delivery
  • Develop and implement process improvements to enhance customer satisfaction and experience
  • Provide training and support to customers on our products and services
  • Identify and capitalize on opportunities to upsell and cross-sell our products and services
Requirements
  • Proven experience in service delivery, customer service, or a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills
  • Experience with CRM software and other customer service tools
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

About SAP

SAP is a leading provider of enterprise software and services, helping organizations run better and achieve their goals. We are committed to innovation, customer satisfaction, and employee development. Join our team and be part of a dynamic and collaborative environment that values diversity, equity, and inclusion.

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