Front of House Supervisor

2 months ago

Whitby, Canada Cineplex Full time
Job Description

Cineplex Entertainment, a leading entertainment company, is seeking a highly skilled and experienced Front of House Supervisor to join our team at Playdium Whitby. As a Front of House Supervisor, you will be responsible for ensuring seamless guest service, executing groups and events, and maintaining the overall cleanliness and safety of the facility.

Key Responsibilities:
  • Execute groups and events within the venue, providing exceptional guest service.
  • Understand and effectively follow all Playdium values, policies, and procedures.
  • Protect and enhance the Playdium brand.
  • Practice and role model Company culture.
  • Maintain the seamless operation of all games, coat check, and retail operations within Playdium.
  • Ensure that guests are greeted upon arrival, and questions or concerns are promptly and courteously resolved.
  • Ensure that all Front of House staff are dressed appropriately at all times.
  • Ensure that all Front of House areas are clean and tidy at all times.
  • Ensure that incoming and outgoing telephone calls are handled promptly and courteously.
  • Greet and handle all guest interactions with a high level of professionalism and hospitality.
  • Be readily available at all times to resolve all guest concerns using the Playdium L.A.S.T. model.
  • Strive to achieve sales targets while adhering to an established budget during day-to-day operations.
  • Ensure that the facility consistently meets the Playdium and legislative cleanliness and safety standards; this includes regularly monitoring of all guest-facing areas.
  • Complete all daily, weekly, monthly checklists and according to internal and external (regulatory bodies) requirements.
  • Must be able to delegate tasks appropriately to team members.
  • Deliver employee training and development for assigned area of responsibility (Bar, Service Floor, Host/Call Center, Amusement, Event Groups / Live Entertainment).
  • Conduct practical training of new employees, and provide coaching and feedback.
  • Ensure gaming initiatives are executed accordingly to drive financial performance while keeping costs in line.
  • Maintain payroll and attendance records in accordance with legislative and the Playdium requirements.
  • Maintain effective communications within and outside of Playdium to ensure flawless execution.
  • Ensure that the facility consistently meets Playdium standards throughout daily operations. This includes ensuring that all stations are fully equipped at the beginning and end of shifts.
  • Execute all company programs and service standards on an ongoing basis and provide feedback to the employees and Service Manager to improve the Guest service experience.
  • Accurately and efficiently maintain assigned records, Company funds, and property in accordance with Company policies and procedures.
  • Ensure that any and all variances are handled immediately.
  • Anticipate and react to any changes in business levels while maintaining excellent guest service.
  • Follow all provincial Health, Food Safety, and Liquor service legislative requirements.
  • Other duties as assigned.

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