Front of House Supervisor

1 month ago

Whitby, Canada Cineplex Full time
Job Title: Front of House Supervisor

Cineplex Entertainment is seeking a highly motivated and experienced Front of House Supervisor to join our team at Playdium Whitby. As a key member of our operations team, you will be responsible for ensuring seamless guest service and maintaining the highest standards of customer satisfaction.

Responsibilities:
  • Execute Groups & Events within venue, providing exceptional guest service.
  • Understand and effectively follow all Playdium values, policies, and procedures.
  • Protect and enhance the Playdium brand.
  • Practice and role model Company culture.
  • Maintain the seamless operation of all games, coat check, and retail operations within Playdium.
  • Ensure guests are greeted upon arrival, and questions or concerns are promptly and courteously resolved.
  • Ensure all Front of House staff are dressed appropriately at all times.
  • Ensure all Front of House areas are clean and tidy at all times.
  • Handle incoming and outgoing telephone calls promptly and courteously.
  • Greet and handle all guest interactions with a high level of professionalism and hospitality.
  • Be readily available to resolve all guest concerns using the Playdium L.A.S.T. model.
  • Strive to achieve sales targets while adhering to an established budget during day-to-day operations.
  • Ensure the facility consistently meets Playdium and legislative cleanliness and safety standards.
  • Complete all daily, weekly, and monthly checklists according to internal and external requirements.
  • Delegate tasks appropriately to team members.
  • Deliver employee training and development for assigned areas of responsibility.
  • Conduct practical training of new employees and provide coaching and feedback.
  • Execute gaming initiatives to drive financial performance while keeping costs in line.
  • Maintain payroll and attendance records in accordance with legislative and Playdium requirements.
  • Maintain effective communications within and outside of Playdium to ensure flawless execution.
  • Ensure the facility consistently meets Playdium standards throughout daily operations.
  • Execute all company programs and service standards on an ongoing basis and provide feedback to employees and the Service Manager to improve the Guest service experience.
  • Accurately and efficiently maintain assigned records, Company funds, and property in accordance with Company policies and procedures.
  • Handle any variances immediately.
  • Anticipate and react to any changes in business levels while maintaining excellent guest service.
  • Follow all provincial Health, Food Safety, and Liquor service legislative requirements.
Qualifications:
  • 1-3 years of supervisory experience in the food service, retail, and/or amusement industry.
  • Ability to work flexible shifts, including days, evenings, nights, weekends, and holidays, as required.
  • Ability to work under pressure while complying with all relevant legislation.
  • Excellent leadership, communication, customer service, conflict resolution, and interpersonal skills.
  • Experience in all aspects of customer service and people management.
  • Experience in training will be considered an asset.
  • Familiarity with point of sale systems will be considered an asset.
  • Demonstrated ability to lead and direct a team.
  • Strong working knowledge of restaurant industry principles, methods, practices, and techniques.
  • Ability to supervise employees, including organizing, prioritizing, and scheduling work assignments.
  • Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
  • Able to effectively communicate both verbally and in writing.
Working Conditions:
  • Interacts with customers, employees, and management.
  • Standing for extended periods of time.
  • Will work flexible shifts.
  • Extended hours as required.
  • Manual dexterity required to use desktop computer and point-of-sale system, as required.
  • Lifting or moving up to 50 lbs may be required.
  • Exposure to hot grill or oven with temperatures as high as F.
  • Exposure to walk-in refrigerator with temperatures as low as 40oF.
  • Exposure to walk-in freezer with temperatures as low as 0oF.
  • Some travel may be required.
  • Ability to attend and conduct presentations.
Inclusion & Diversity:

Cineplex is an equal opportunity employer with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable.

Life at Cineplex:

Cineplex is synonymous with entertainment. Known as Canada's largest and most innovative film exhibitor, we're so much more than movies – operating The Rec Room, Canada's favourite destination for 'Eats & Entertainment' and Playdium, specially designed for teens and families.

At Cineplex, change and disruption are nothing new. Infusing innovation into everything we do has fueled our evolution as a fully-integrated, diversified, and growing organization with exciting career opportunities in our locations and corporate functions. Grow with us and explore roles in operations, food services, hospitality, digital commerce, digital (Cineplex Digital Media), cinema media (Cineplex Media), consumer loyalty (SCENE), finance, human resources, technology, amusement solutions (Player One Amusement Group), and more.

Proudly recognized as having one of the country's Most Admired Corporate Cultures, we rally behind our values of Teamwork, Innovation, and Excellence. We are creative, curious, and love thinking big. The next evolution of Cineplex starts here, with you.

Learn more about our businesses through the links below.

  • Front of House Supervisor

    1 month ago

    Whitby, Canada Cineplex Full time

    Job Title: Front of House SupervisorWe are seeking a highly motivated and experienced Front of House Supervisor to join our team at Playdium Whitby. As a key member of our management team, you will be responsible for ensuring exceptional customer service and a seamless guest experience.Key Responsibilities:Execute groups and events within the venue,...

  • Front of House Supervisor

    1 month ago

    Whitby, Canada Cineplex Full time

    Job Title: Front of House SupervisorWe are seeking a highly motivated and experienced Front of House Supervisor to join our team at Playdium Whitby. As a key member of our management team, you will be responsible for ensuring exceptional customer service and a seamless guest experience.Key Responsibilities:Execute groups and events within the venue,...

  • Front of House Supervisor

    2 months ago

    Whitby, Canada Cineplex Full time

    Job DescriptionCineplex Entertainment, a leading entertainment company, is seeking a highly skilled and experienced Front of House Supervisor to join our team at Playdium Whitby. As a Front of House Supervisor, you will be responsible for ensuring seamless guest service, executing groups and events, and maintaining the overall cleanliness and safety of the...

  • Front of House Supervisor

    2 months ago

    Whitby, Canada Cineplex Full time

    Job DescriptionCineplex Entertainment, a leading entertainment company, is seeking a highly skilled and experienced Front of House Supervisor to join our team at Playdium Whitby. As a Front of House Supervisor, you will be responsible for ensuring seamless guest service, executing groups and events, and maintaining the overall cleanliness and safety of the...

  • Front of House Supervisor

    3 weeks ago

    Whitby, Canada Cineplex Full time

    Job Title: Front of House Supervisor - Playdium WhitbyCineplex Entertainment is seeking a highly skilled and experienced Front of House Supervisor to join our team at Playdium Whitby. As a key member of our front-of-house team, you will be responsible for ensuring seamless guest service, executing groups and events, and maintaining the highest standards of...

  • Front of House Manager

    5 months ago

    Whitby, Canada Baton Rouge Whitby Full time

    **Baton Rouge Grillhouse in Whitby is looking for individuals with Front of House and/or Management experience to be a part of our always growing team. We are a staple within the Whitby community and have serving guests for more than 15 years! If you are someone who has prior experience and a desire for growth, this is the job for...

  • Front of House Manager

    3 months ago

    Whitby, Canada Baton Rouge Whitby Full time

    **Baton Rouge Grillhouse in Whitby is looking for individuals with Front of House and/or Management experience to be a part of our always growing team. We are a staple within the Whitby community and have serving guests for more than 15 years! If you are someone who has prior experience and a desire for growth, this is the job for...

  • Front of House Manager

    5 months ago

    Whitby, Canada Baton Rouge Whitby Full time

    **Baton Rouge Grillhouse in Whitby is looking for individuals with Front of House and/or Management experience to be a part of our always growing team. We are a staple within the Whitby community and have serving guests for more than 15 years! If you are someone who has prior experience and a desire for growth, this is the job for...

  • Supervisor, Front of House, Lbe

    5 months ago

    Whitby, Canada Cineplex Full time

    Work location: Whitby Centrum Playdium City: Whitby What you will do: Do you have a passion for new and exciting nationwide business ventures? Would you love to be part of a team that’s set to expand from coast to coast in Canada? Do you want to play a crucial role in changing the landscape of entertainment in Canada? Now that I have your attention and...

  • Front of House Supervisor

    2 months ago

    Whitby, Canada Cineplex Full time

    Job Title: Front of House Supervisor - Playdium WhitbyCineplex Entertainment is seeking a highly skilled and experienced Front of House Supervisor to join our team at Playdium Whitby. As a key member of our operations team, you will be responsible for ensuring seamless guest service and maintaining the highest standards of cleanliness and safety.Key...

  • Front of House Supervisor

    2 months ago

    Whitby, Canada Cineplex Full time

    Job Title: Front of House Supervisor - Playdium WhitbyCineplex Entertainment is seeking a highly skilled and experienced Front of House Supervisor to join our team at Playdium Whitby. As a key member of our operations team, you will be responsible for ensuring seamless guest service and maintaining the highest standards of cleanliness and safety.Key...

  • Experienced Front-of-House Team Member

    4 minutes ago

    Whitby, Canada Restaurant Group Full time

    Front-of-House Position at Restaurant GroupWe are seeking a versatile and experienced front-of-house professional to join our team at Restaurant Group. The ideal candidate will possess excellent telephone etiquette and be able to manage the front of the kitchen with ease. Additionally, they should be willing to assist in the kitchen when needed.Key...

  • Supervisor, Front of House, LBE

    5 months ago

    Whitby, Canada Cineplex Full time

    Work location:Whitby Centrum PlaydiumCity:WhitbyWhat you will do:Do you have a passion for new and exciting nationwide business ventures? Would you love to be part of a team that’s set to expand from coast to coast in Canada? Do you want to play a crucial role in changing the landscape of entertainment in Canada? Now that I have your attention and have...

  • Experienced Front-of-House Staff

    2 weeks ago

    Whitby, Canada Restaurant Group Full time

    We are seeking a versatile front-of-house professional to join our team at the Restaurant Group. Key responsibilities include managing the front of the kitchen and providing excellent customer service. The ideal candidate will have good telephone etiquette and be willing to assist in the kitchen when needed. If you are interested in this opportunity, please...

  • Front of House

    3 months ago

    Whitby, Canada Bella Notte Ristorante Full time

    **Bella Notte Ristorante** is seeking a skilled **FOH & Social Media Assistant Manager** to join our team! This role will be pivotal in developing and executing marketing strategies that resonate with key target audiences and drive business growth. As well as interacting with customers on a daily basis and being hands-on with assisting our Front of...

  • Foh Supervisor

    5 months ago

    Whitby, Canada Baton Rouge Whitby Full time

    **About us** Baton Rouge Whitby is a small business in Whitby, ON L1N 9S2. We are professional, customer-centric, social, and our goal is to Provide memorable experiences. Our work environment includes: - Growth opportunities - Lively atmosphere Front of House Supervisor **Baton Rouge Grillhouse in Whitby is looking for individuals with Front of House...

  • Foh Supervisor

    5 months ago

    Whitby, Canada Baton Rouge Whitby Full time

    **About us** Baton Rouge Whitby is a small business in Whitby, ON L1N 9S2. We are professional, customer-centric, social, and our goal is to Provide memorable experiences. Our work environment includes: - Growth opportunities - Lively atmosphere Front of House Supervisor **Baton Rouge Grillhouse in Whitby is looking for individuals with Front of House...

  • Daytime Supervisor

    2 months ago

    Whitby, Canada Beertown Public House Whitby Full time

    **TO THOSE LOOKING TO ASPIRE TO GREATNESS IN YOUR CAREER, READ ON**: With new locations on the horizon, Charcoal Group is growing and seeking the best and brightest Hospitality and Culinary minds to join our team of proven pros. We believe our success is driven by working alongside Leaders who are continually growing and driving to push themselves, their...

  • Supervisor, Back of House, Lbe

    5 months ago

    Whitby, Canada Cineplex Full time

    Work location: Whitby Centrum Playdium City: Whitby What you will do: Do you have a passion for new and exciting nationwide business ventures? Would you love to be part of a team that’s set to expand from coast to coast in Canada? Do you want to play a crucial role in changing the landscape of entertainment in Canada? Now that I have your attention and...

  • Supervisor, Back of House, Lbe

    5 months ago

    Whitby, Canada Cineplex Full time

    Work location: Whitby Centrum Playdium City: Whitby What you will do: Do you have a passion for new and exciting nationwide business ventures? Would you love to be part of a team that’s set to expand from coast to coast in Canada? Do you want to play a crucial role in changing the landscape of entertainment in Canada? Now that I have your attention and...